Developed by Authenticity Consulting, LLC
How to Do to Planning
© Copyright Carter McNamara, MBA, PhD, Authenticity Consulting,
LLC.
Adapted from the Field Guide to Nonprofit Strategic Planning and Facilitation
and Field Guide to Nonprofit Program Design, Marketing
and Evaluation.
One of the most common sets of activities in the management is planning. Very simply put, planning is setting the direction for something -- some system -- and then guiding the system to follow the direction. There are many kinds of planning in organizations. Common to these many kinds of planning are various phases of planning and guidelines for carrying them out as effectively as possible. Information in this document can be referenced as a basis from which to carry out various kinds of planning, ranging from highly complex to simple and basic. (The library topic Planning describes a wide variety of plans.) To help make the following information applicable to as many situations as possible, the scope of the following planning information is to the "system", which is fully explained below. The following process should be customized by planners to the meet the needs and nature of the planners and their organizations.
Sections of This Topic Include
Context of Planning
Putting Planning in its Larger
Context (Working Backwards Through Any "System")
Quick Look at Some Basic Terms in Planning
Typical Overall Phases in Planning
Basic Overview of Typical Phases in Planning
Guidelines for Successful Planning and Implementation
Involve the Right People in the Planning Process
Write Down the Planning Information and Communicate
it Widely
Goals and Objectives Should Be SMARTER
Build in Accountability (Regularly Review Who's Doing
What and By When?)
Note Deviations from the Plan and Replan Accordingly
Evaluate the Planning Process and the Plan
Realize that the Recurring Planning Process is at Least
as Important as the Plan Document
Ensure the Nature of the Process is Compatible to the
Nature of Planners
A Critical -- But Frequently Missing Step -- Acknowledgement
and Celebration of Results
General Resources
Major Types of Plans
Other Types of Plans
Additional Perspectives on Planning
Also See
Planning (Many Types)
Business
Planning
Project Management
Strategic
Planning
Also See the Library's Blogs Related to Planning
In addition to the articles on this current page, also see the following blogs that have posts related to planning. Scan down the blog's page to see various posts. Also see the section "Recent Blog Posts" in the sidebar of the blog or click on "next" near the bottom of a post in the blog. The blog also links to numerous free related resources.
Library's
Business Planning Blog
Library's Building a Business Blog
Library's
Leadership Blog
Library's
Project Management Blog
Library's
Strategic Planning Blog
Library's Supervision Blog
Planning in its Larger Context
Working Backwards Through Any "System"
Before we jump into the typical phases in the standard "generic" planning process, let's stand back and minute and briefly look at the role of planning in its overall context. This is more than an academic exercise -- understanding this overall context for planning can greatly help the reader to design and carry out the planning process in almost planning application.
One of the most common sets of activities in the management is planning. Very simply put, planning is setting the direction for something -- some system -- and then working to ensure the system follows that direction. Systems have inputs, processes, outputs and outcomes. To explain, inputs to the system include resources such as raw materials, money, technologies and people. These inputs go through a process where they're aligned, moved along and carefully coordinated, ultimately to achieve the goals set for the system. Outputs are tangible results produced by processes in the system, such as products or services for consumers. Another kind of result is outcomes, or benefits for consumers, e.g., jobs for workers, enhanced quality of life for customers, etc. Systems can be the entire organization, or its departments, groups, processes, etc. (For an overview of various systems in organizations, see Basic Definition of Organization and Various Ways to Look at Organizations.)
Whether the system is an organization, department, business, project, etc., the process of planning includes planners working backwards through the system. They start from the results (outcomes and outputs) they prefer and work backwards through the system to identify the processes needed to produce the results. Then they identify what inputs (or resources) are needed to carry out the processes.
Quick Look at Some Basic Terms
Planning typically includes use of the following basic terms.
NOTE: It's not critical to grasp completely accurate definitions of each of the following terms. It's more important for planners to have a basic sense for the difference between goals/objectives (results) and strategies/tasks (methods to achieve the results).
Goals
Goals are specific accomplishments that must be accomplished in total, or in some combination, in order to achieve some larger, overall result preferred from the system, for example, the mission of an organization. (Going back to our reference to systems, goals are outputs from the system.)
Strategies or Activities
These are the methods or processes required in total, or in some combination, to achieve the goals. (Going back to our reference to systems, strategies are processes in the system.)
Objectives
Objectives are specific accomplishments that must be accomplished in total, or in some combination, to achieve the goals in the plan. Objectives are usually "milestones" along the way when implementing the strategies.
Tasks
Particularly in small organizations, people are assigned various tasks required to implement the plan. If the scope of the plan is very small, tasks and activities are often essentially the same.
Resources (and Budgets)
Resources include the people, materials, technologies, money, etc., required to implement the strategies or processes. The costs of these resources are often depicted in the form of a budget. (Going back to our reference to systems, resources are input to the system.)
Basic Overview of Typical Phases in Planning
Whether the system is an organization, department, business, project, etc., the basic planning process typically includes similar nature of activities carried out in similar sequence. The phases are carried out carefully or -- in some cases -- intuitively, for example, when planning a very small, straightforward effort. The complexity of the various phases (and their duplication throughout the system) depend on the scope of the system. For example, in a large corporation, the following phases would be carried out in the corporate offices, in each division, in each department, in each group, etc.
NOTE: Different groups of planners might have different names for the following activities and groups them differently. However, the nature of the activities and their general sequence remains the same.
NOTE: The following are typical phases in planning. They do not comprise the complete, ideal planning process.
1. Reference Overall Singular Purpose ("Mission")
or Desired Result from System
During planning, planners have in mind (consciously or unconsciously)
some overall purpose or result that the plan is to achieve. For
example, during strategic planning, it's critical to reference
the mission, or overall purpose, of the organization.
2. Take Stock Outside and Inside the System
This "taking stock" is always done to some extent, whether
consciously or unconsciously. For example, during strategic planning,
it's important to conduct an environmental scan. This scan usually
involves considering various driving forces, or major influences,
that might effect the organization.
3. Analyze the Situation
For example, during strategic planning, planners often conduct
a "SWOT analysis". (SWOT is an acronym for considering
the organization's strengths and weaknesses, and the opportunities
and threats faced by the organization.) During this analysis,
planners also can use a variety of assessments, or methods to
"measure" the health of systems.
4. Establish Goals
Based on the analysis and alignment to the overall mission of
the system, planners establish a set of goals that build on strengths
to take advantage of opportunities, while building up weaknesses
and warding off threats.
5. Establish Strategies to Reach Goals
The particular strategies (or methods to reach the goals) chosen
depend on matters of affordability, practicality and efficiency.
6. Establish Objectives Along the Way to Achieving Goals
Objectives are selected to be timely and indicative of progress
toward goals.
7. Associate Responsibilities and Time Lines With Each Objective
Responsibilities are assigned, including for implementation of
the plan, and for achieving various goals and objectives. Ideally,
deadlines are set for meeting each responsibility.
8. Write and Communicate a Plan Document
The above information is organized and written in a document which
is distributed around the system.
9. Acknowledge Completion and Celebrate Success
This critical step is often ignored -- which can eventually undermine
the success of many of your future planning efforts. The purpose
of a plan is to address a current problem or pursue a development
goal. It seems simplistic to assert that you should acknowledge
if the problem was solved or the goal met. However, this step
in the planning process is often ignored in lieu of moving on
the next problem to solve or goal to pursue. Skipping this step
can cultivate apathy and skepticism -- even cynicism -- in your
organization. Don't skip this step.
Guidelines to Ensure Successful Planning and Implementation
A common failure in many kinds of planning is that the plan is never really implemented. Instead, all focus is on writing a plan document. Too often, the plan sits collecting dust on a shelf. Therefore, most of the following guidelines help to ensure that the planning process is carried out completely and is implemented completely -- or, deviations from the intended plan are recognized and managed accordingly.
Involve the Right People in the Planning Process
Going back to the reference to systems, it's critical that all parts of the system continue to exchange feedback in order to function effectively. This is true no matter what type of system. When planning, get input from everyone who will responsible to carry out parts of the plan, along with representative from groups who will be effected by the plan. Of course, people also should be involved in they will be responsible to review and authorize the plan.
Write Down the Planning Information and Communicate it Widely
New managers, in particular, often forget that others don't
know what these managers know. Even if managers do communicate
their intentions and plans verbally, chances are great that others
won't completely hear or understand what the manager wants done.
Also, as plans change, it's extremely difficult to remember who
is supposed to be doing what and according to which version of
the plan. Key stakeholders (employees, management, board members,
funders, investor, customers, clients, etc.) may request copies
of various types of plans. Therefore, it's critical to write plans
down and communicate them widely. For more guidelines in this
regard, see
Basics
of Writing and Communicating the Plan
Goals and Objectives Should Be SMARTER
SMARTER is an acronym, that is, a word composed by joining letters from different words in a phrase or set of words. In this case, a SMARTER goal or objective is:
Specific:
For example, it's difficult to know what someone should be doing if they are to pursue the goal to "work harder". It's easier to recognize "Write a paper".
Measurable:
It's difficult to know what the scope of "Writing a paper" really is. It's easier to appreciate that effort if the goal is "Write a 30-page paper".
Acceptable:
If I'm to take responsibility for pursuit of a goal, the goal should be acceptable to me. For example, I'm not likely to follow the directions of someone telling me to write a 30-page paper when I also have to five other papers to write. However, if you involve me in setting the goal so I can change my other commitments or modify the goal, I'm much more likely to accept pursuit of the goal as well.
Realistic:
Even if I do accept responsibility to pursue a goal that is specific and measurable, the goal won't be useful to me or others if, for example, the goal is to "Write a 30-page paper in the next 10 seconds".
Time frame:
It may mean more to others if I commit to a realistic goal to "Write a 30-page paper in one week". However, it'll mean more to others (particularly if they are planning to help me or guide me to reach the goal) if I specify that I will write one page a day for 30 days, rather than including the possibility that I will write all 30 pages in last day of the 30-day period.
Extending:
The goal should stretch the performer's capabilities. For example, I might be more interested in writing a 30-page paper if the topic of the paper or the way that I write it will extend my capabilities.
Rewarding:
I'm more inclined to write the paper if the paper will contribute to an effort in such a way that I might be rewarded for my effort.
Also see
A Fun Look at SMART Goal Setting!
Build in Accountability (Regularly Review Who's Doing What and By When?)
Plans should specify who is responsible for achieving each result, including goals and objectives. Dates should be set for completion of each result, as well. Responsible parties should regularly review status of the plan. Be sure to have someone of authority "sign off" on the plan, including putting their signature on the plan to indicate they agree with and support its contents. Include responsibilities in policies, procedures, job descriptions, performance review processes, etc.
Note Deviations from the Plan and Replan Accordingly
It's OK to deviate from the plan. The plan is not a set of rules. It's an overall guideline. As important as following the plan is noticing deviations and adjusting the plan accordingly.
Evaluate Planning Process and the Plan
During the planning process, regularly collect feedback from participants. Do they agree with the planning process? If not, what don't they like and how could it be done better? In large, ongoing planning processes (such as strategic planning, business planning, project planning, etc.), it's critical to collect this kind of feedback regularly.
During regular reviews of implementation of the plan, assess if goals are being achieved or not. If not, were goals realistic? Do responsible parties have the resources necessary to achieve the goals and objectives? Should goals be changed? Should more priority be placed on achieving the goals? What needs to be done?
Finally, take 10 minutes to write down how the planning process could have been done better. File it away and read it the next time you conduct the planning process.
Recurring Planning Process is at Least as Important as Plan Document
Far too often, primary emphasis is placed on the plan document. This is extremely unfortunate because the real treasure of planning is the planning process itself. During planning, planners learn a great deal from ongoing analysis, reflection, discussion, debates and dialogue around issues and goals in the system. Perhaps there is no better example of misplaced priorities in planning than in business ethics. Far too often, people put emphasis on written codes of ethics and codes of conduct. While these documents certainly are important, at least as important is conducting ongoing communications around these documents. The ongoing communications are what sensitize people to understanding and following the values and behaviors suggested in the codes.
Nature of the Process Should Be Compatible to Nature of Planners
A prominent example of this type of potential problem is when
planners don't prefer the "top down" or "bottom
up", "linear" type of planning (for example, going
from general to specific along the process of an environmental
scan, SWOT analysis, mission/vision/values, issues and goals,
strategies, objectives, timelines, etc.) There are other ways
to conduct planning. For an overview of various methods, see (in
the following, the models are applied to the strategic planning
process, but generally are eligible for use elsewhere):
Basic
Overview of Various Planning Models
Critical -- But Frequently Missing Step -- Acknowledgement and Celebration of Results
It's easy for planners to become tired and even cynical about the planning process. One of the reasons for this problem is very likely that far too often, emphasis is placed on achieving the results. Once the desired results are achieved, new ones are quickly established. The process can seem like having to solve one problem after another, with no real end in sight. Yet when one really thinks about it, it's a major accomplishment to carefully analyze a situation, involve others in a plan to do something about it, work together to carry out the plan and actually see some results. So acknowledge this -- celebrate your accomplishment!
There are many types of plans for people, teams, processes and organizations. All of them -- if they are well done -- tend to follow the above guidelines.
Major Types of Plans
Business
Planning (plan a new business organization, product, business department, etc.)
Basic Guidelines
for Successful Planning (basis for many types of plans)
Management-by-Objectives
(comprehensive process to ensure organizational goals being met)
Program Planning (design
and carry out a major, internal or external org'l function)
Project Planning
(design and carry out a specific, one-time effort, eg, building, product, etc.)
Strategic Planning
(establish organizational goals and how to reach them)
Other Types of Plans
Advertising
and Promotions Planning
Disaster
Planning
Career Planning
Computer Systems
Planning
Feasibility for New Business
or Program
Fundraising
Plans (nonprofit)
Leadership
Development Planning
Management
Development Planning
Marketing Planning
Performance planning
(for organizations, groups, employees, etc.)
Performance Improvement
planning (organizations, groups, employees, etc.)
Research Design Planning
Staffing Planning
Supervisory Development
Planning
Training and Development
Planning
Additional Perspectives on Planning
Big Dog on Planning
Productivity: Are You Doing What Really Matters?
Project Producing: My Way
Twelve reasons why planning is more critical in challenging times
For the Category of Planning and Project Management:
To round out your knowledge of this Library topic, you may
want to review some related topics, available from the link below.
Each of the related topics includes free, online resources.
Also, scan the Recommended Books listed below. They have been
selected for their relevance and highly practical nature.
Related Library Topics
Recommended Books - Planning
There are many kinds of planning, e.g., strategic planning, business planning, project planning, financial planning, staffing planning, market planning, etc. These kinds of planning often have a common set of terms and activities among them. One of the best approaches to learning about this common planning process, as opposed to studying all of the kinds of planning, is to understand project management. At the end of this section are links to other types of planning that are explained in the Free Management Library.
