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Telemarketing

Sections of This Topic Include

Various Perspectives on Telemarketing
Telemarketing Problems

Also consider
Related Library Topics

Learn More in the Library's Blogs Related to Telemarketing

In addition to the articles on this current page, see the following blogs which have posts related to Telemarketing. Scan down the blog's page to see various posts. Also see the section “Recent Blog Posts” in the sidebar of the blog or click on “next” near the bottom of a post in the blog.

Library's Marketing Blog
Library's Public and Media Relations Blog


Various Perspectives on Telemarketing

Basics and Future

12 Steps to Successful Telemarketing Calls
Telemarketing Etiquette
also see "Selling Over the Telephone"
Dialing for Dollars: Telephone Skills that Matter

Also consider
Advertising and Marketing laws
Appreciative Inquiry
Customer Satisfaction
Customer Service
Feedback
Interviews (exit interviews, by media, for a job, selecting job candidate and research method)
Listening
Presenting
Non-Verbal Communications
Questioning
Sales

Telemarketing Problems to Avoid

Telemarketing Fraud (Wikipedia)
Characteristics of Telemarketing Fraud Schemes
Do Not Call Registry
Telemarketing (advice from the FBI)

General Resources

Standards for the Teleservices Industry: The Time is NOW
American Teleservices Association, with another extensive list of information

Continue to Learn in the Library's Marketing Blog

The Marketing blog is hosted by an expert in marketing who writes two posts per week, including from guest writers. Learn from those posts -- even consider writing an article yourself!

Free Management Library's Marketing Blog


For the Category of Marketing:

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