Ethics in project management – customers and suppliers?

Picking up on Ethics in PM – dealing with customers –  for example, how soon do you tell the sponsor  / customer about an issue and what information do you give them?

We all know what should ideally happen; customers and suppliers should have access to and exchange real, timely information on aspects such as progress, risks and issues on projects.

However, we all know what happens in practice too often – information is massaged, withheld and provided in limited forms, as parties exchange information on projects.

What is your experience?


For more resources, see the Library topic Project Management.