By erik on April 17, 2018
We see one simple fact overlooked often in crisis planning – you can’t divert 100% of your assets to recover from an issue when there’s still a business to run. This video from Rave Mobile Safety looks at telling stats about how prepared organizations really are for crisis management, and how many would truly be able to […]
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By erik on April 15, 2018
[Editor’s note: Thank you to Kamy Anderson for sharing this post about the importance of regularly reviewing your business continuity plans.] A business continuity plan is a must-have in today’s ever changing and volatile market. A carefully and strategically devised business continuity plan has one sole purpose – to ensure your company’s continued existence, even […]
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By erik on March 29, 2018
Cyber crimes are one of the leading causes of modern crises Cyber crimes come in many shapes, including data theft, ransomware, or insider leaks, and impact targets spanning from single individuals to the largest corporations on the planet. The folks at the Best VPNs Blog shared an infographic, titled “77 Facts About Cyber Crimes One […]
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By erik on February 27, 2018
So Alexa decided to laugh randomly while I was in the kitchen. Freaked @SnootyJuicer and I out. I thought a kid was laughing behind me. pic.twitter.com/6dblzkiQHp — CaptHandlebar (@CaptHandlebar) February 23, 2018 The latest story to catch the attention of the internet is one of creepy and unexpected laughter coming from Alexa-enabled devices. Videos like […]
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By erik on February 25, 2018
What do you do when market research presents you with an unfortunate reality? Perhaps the reality that customers who used to flock to your tables don’t like what you’ve become? If you’re Carraba’s you make lemons into lemonade, and put out a message letting people know they’ve been heard. Any time you fall on the […]
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By erik on January 29, 2018
These days it can feel more like “guilty until proven innocent” than the opposite. And, if you wind up on the wrong side of public opinion you can bet the media’s been involved. While interactions with members of the media don’t necessarily need to be hostile, when you’re knee-deep in crisis most reporters are looking […]
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By erik on January 28, 2018
“Those who cannot remember the past are condemned to repeat it.” The quote is famous for a reason! Plenty of folks have come before you and made mistakes so that you don’t need to. Fortunately, Jonathan Bernstein has laid out a convenient list of the biggest mistakes in crisis communications. Learn them, know them, and avoid […]
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By erik on January 15, 2018
You can’t find a crisis without a social media component today. That means it’s critical everyone in your organization has some social media knowledge, and those responsible for crisis management are up to date on the latest and most effective means of communicating in the social media space. Data like that in this infographic from Filmora […]
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Jonathan L. Bernstein, president of Bernstein Crisis Management, Inc. has more than 25 years of experience in all aspects of crisis management – crisis response, vulnerability assessment, planning, training and simulations.[Read more ...]
Erik Bernstein is vice president of Bernstein Crisis Management. Erik started with BCM in 2009 as a writer and subsequently became social media manager for the consultancy itself as well as for a number of BCM clients before moving to the VP position.
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