Litigation-Related Crisis Management: Educating the Jury Pool

By erik on July 12, 2018

Which of the following statements about a jury, civil or criminal, are true? Prospective jury members never lie regarding their advance bias about a case. Jury members are always truly “peers” of the defendant. Jury members never talk about a case outside of jury deliberations, or read and watch TV about a case when sequestered, […]

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What’s a vulnerability audit and why do you need one?

By erik on July 9, 2018

A vulnerability audit is a thorough self-inspection designed to identify potential crises before they occur and pave the way for creation of a crisis communications plan which will allow an organization to avoid, or at least minimize, the negative impact of such crises. This is done by: Collecting data from people in key information flow […]

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Still Not Worried About Crisis Training?

By erik on July 6, 2018

Practice makes perfect is cliche for a reason. We all accept that it takes repetition and training to be good at anything, but in spite of this we’ve seen certain concerning behavior repeated throughout our 30+ years of experience: Many organizations still don’t plan or train for crises at all, either rolling the dice that […]

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Before You Communicate, Consider Your Audience

By erik on June 12, 2018

When creating crisis communications we see far too many failing to consider their audience in the writing. Whether it comes as a result of being overly insulated in your own company culture or simply being out of touch with the segment of the population that’s been impacted, not considering your target audience and how they believe […]

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Crisis Management Quickies: How could we prevent this next time?

By erik on June 5, 2018

Think back to the last time your organization ran into an ugly situation that was resolved before it became an actual crisis. When things died down did everyone breathe a big sigh of relief and head back to work, or did you stop to ask yourselves “How could we prevent this next time?”. Chances are […]

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Twitter Apologizes for Unencrypted Passwords

By erik on April 28, 2018

Time to change your Twitter passwords! A warning that all users should change their passwords came from Twitter itself after it was revealed that user passwords were stored unencrypted on company servers. Though at this time there’s no indication your passwords were shared with anyone outside of Twitter, employees did have access to these unencrypted […]

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Continuing Operations in a Crisis

By erik on April 17, 2018

We see one simple fact overlooked often in crisis planning – you can’t divert 100% of your assets to recover from an issue when there’s still a business to run. This video from Rave Mobile Safety looks at telling stats about how prepared organizations really are for crisis management, and how many would truly be able to […]

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[Guest Post] Is it time to review your business continuity plan?

By erik on April 15, 2018

[Editor’s note: Thank you to Kamy Anderson for sharing this post about the importance of regularly reviewing your business continuity plans.] A business continuity plan is a must-have in today’s ever changing and volatile market. A carefully and strategically devised business continuity plan has one sole purpose – to ensure your company’s continued existence, even […]

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77 Facts About Cyber Crimes One Should Know In 2018

By erik on March 29, 2018

Cyber crimes are one of the leading causes of modern crises Cyber crimes come in many shapes, including data theft, ransomware, or insider leaks, and impact targets spanning from single individuals to the largest corporations on the planet. The folks at the Best VPNs Blog shared an infographic, titled “77 Facts About Cyber Crimes One […]

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Amazon’s Alexa Gets Creepy, Starts Cackling

By erik on February 27, 2018

So Alexa decided to laugh randomly while I was in the kitchen. Freaked @SnootyJuicer and I out. I thought a kid was laughing behind me. pic.twitter.com/6dblzkiQHp — CaptHandlebar (@CaptHandlebar) February 23, 2018 The latest story to catch the attention of the internet is one of creepy and unexpected laughter coming from Alexa-enabled devices. Videos like […]

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