4 Small Business Preparedness Rules

By erik on August 30, 2017

[Editor’s note: This post features a guest contribution from freelance writer Beth Kotz. A big thank you to Beth, and if anyone else out there has a post they think may be a fit for our blog please get in touch at erik@bernsteincrisismanagement.com!] Small businesses don’t have time for setbacks. The best way to protect […]

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Banks and Reputation in 2017

By erik on August 9, 2017

Banks are still working to rebuild their reputations following the financial crisis and, luckily for them, the phony-accounts scandal that erupted at one of the nation’s most prominent retail banks did not drag down the broader industry. While Wells Fargo’s image is in tatters — and will likely remain so for some time — what people think […]

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How CGI and AI Will Make ‘Fake News’ More Difficult to Spot

By erik on August 5, 2017

“Fake news” isn’t going away. The distribution of false information, whether it’s by accident or with purpose, is only going to become more common as the focus on every slice of controversy grows. While we already have serious issues resulting from plain-text tweets or basic news stories, what happens when tools like computer generated imagery and artificial […]

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Preparing to use social media during a crisis

By erik on July 30, 2017

When a crisis hits, whether it impacts your organization directly or is something important to your stakeholders, many rush to be a part of the conversation on social media. While this is often well-intentioned, it can also be tremendously dangerous for your brand. Unless it’s done right, being involved in the discussion about a crisis […]

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Just How Busy IS the Internet?

By erik on July 28, 2017

The internet is busy. Very very busy.  Millions of interactions per hour — and that’s only counting the most popular of sites. Online interactions move so fast it can be hard to visualize…unless perhaps you put together a moving infographic that displays what’s happening on a variety of sites by hours, days, or months. What’s that? […]

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Best Ways to Handle Difficult Employees

By Jonathan & Erik Bernstein on July 21, 2017

[Editor’s note: We all know that one person in the office who, despite being solid at their job, is a constant problem in the office. Left unchecked, these types of personalities can cause drops in productivity or even draw negative attention from stakeholders by doing things like agitating coworkers, creating stirs among customers, and generally […]

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Help Dealing with Trolls on Social Media

By erik on June 29, 2017

A major rookie mistake on social media is engaging with trolls, giving them the fuel they need to keep finding ways to get a rise out of their target. It’s tough because you can’t always ignore them, ie. when you’re being hit with false negative reviews, so you need to find ways to handle the […]

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Execs Speak on Crisis Management and Crisis Leadership

By erik on June 10, 2017

Deloitte asked more than 2,000 C-suite executives, managers, analysts, and crisis pros from the US and abroad four questions: What type of crisis is your organization least prepared for? In a crisis, who in your organization would lead the response? During a crisis, what do you believe would be your organization’s biggest gap? When did […]

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Save the Day in a Methodical Way

By erik on May 30, 2017

[Editor’s note: This guest post comes to us courtesy of tech consultant Rick Delgado. To submit guest articles email erik@bernsteincrisismanagement.com] As the ever changing cyber security threats continue to rise, businesses are eager now more than ever to protect their company networks, computer systems, and confidential information. Having a strong cyber security program is necessary […]

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Help with Severe Weather Planning

By erik on May 29, 2017

Hurricane season is on the way, and tragically many businesses will be caught under-prepared. In 2012 severe weather caused more than $100 billion in damaged within the U.S. alone, and a failure to plan and prepare can mean a big storm takes your business out for good. There are enough unpredictable crises in the world, […]

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