By erik on December 19, 2019
Strong crisis communications salvages a sticky situation for the brand as the holidays get into full swing It’s no secret that the holiday season is incredibly important to retailers, and that means big brands are trying to tread carefully to avoid becoming the next subject of an outrage outbreak. Hallmark stepped right into one, however, […]
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By erik on December 5, 2019
What should you do when the need for crisis management appears out of nowhere? A local police officer walks into your coffee shop and an employee decides to label them as *PIG* in the system. What exactly were you supposed to do to prevent that? Unpreventable crises happen all the time, just ask Starbucks, which […]
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By erik on November 4, 2019
Are you ready to face a crisis head-on? While nobody wakes up in the morning eager to face a crisis, it only takes one look at the headlines today to see that crises can (and do!) come out of nowhere. They impact organizations of all shapes and sizes, from small local charities or “Mom and […]
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By erik on October 9, 2019
[Editor’s note: There’s no doubt that one of the fastest growing ways to lose the trust of clients, business partners, or investors is to put their information at risk. Security events create damaging headlines constantly today, and making certain your systems are safe, secure, and protected (as much as possible!) against an attack plays a […]
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By erik on September 20, 2019
Tips To Help You Prevent An Avoidable Workplace Crisis “Ninety-five percent of the crises to which I’ve responded could have been completely prevented, or greatly reduced.” — Jonathan Bernstein How prepared are you for a potential crisis in your operation? Could the crisis have been avoided if you were more in tune with the perceptions […]
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By erik on August 26, 2019
Crisis management experts share media training tips Let’s face it – most people are uncomfortable giving public statements about good news, much less speaking for an entire organization in the middle of a crisis management situation. While refusing to answer questions might seem like a solution, the reality is that not responding to asks or […]
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By erik on April 22, 2019
[The following is an excerpt from a guest contribution by Silicon Valley-based writer Leslie Kelsay, who explains why crisis communications pros need to take a stand in regards to attorneys over-lawyering messaging when a simple explanation is best.] We get it: Corporate counsel’s job is to protect the organization from risk. But crisis communicators often must […]
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Jonathan L. Bernstein, founder and Chairman of Bernstein Crisis Management, Inc. has more than 25 years of experience in all aspects of crisis management – crisis response, vulnerability assessment, planning, training and simulations.[Read more ...]
Erik Bernstein is president of Bernstein Crisis Management. Erik started with BCM in 2009 as a writer and subsequently became social media manager for the consultancy itself as well as for a number of BCM clients before moving to the president position.
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