Time to change your Twitter passwords! A warning that all users should change their passwords came from Twitter itself after it was revealed that user passwords were stored unencrypted on company servers. Though at this time there’s no indication your passwords were shared with anyone outside of Twitter, employees did have access to these unencrypted …

Do you ever get tongue-tied when you speak? Have trouble thinking of the right words to make your point? It’s frustrating when you can’t automatically find the right words. Let’s think about why that happens, and how you can build more fluency in your speech. First, consider the redundancy in word choices. When you are …

During my career, I have been given a few nuggets of wisdom from people with whom I have made contact. Upon truly understanding their meaning, those words shaped a paradigm shift in my thinking that transformed the way in which I did my work or lived my life. Other pieces of wisdom I heard simply …

Communication Strategy Example: W is for Words and Wording When we speak our thoughts must be translated and spoken in words, and this is the challenge. What if I forget my words? This worry puts tremendous pressure on us to think about the words, rather than the message or the meaning of the words. When …

I’ve come across certain words and terms that Technical Writers should be familiar with. The following are just a few outstanding key words that I felt were worth reviewing. Compliance – is adherence or sticking to rules, policies, and procedures. This is very important for the Technical Writers as they need to be excruciatingly correct …

The words we use make a world of difference. If you look at the words “word” and “world”, there is only one letter difference and that’s a “l.” I believe the more we respect, honor and love the words in our lives, the more it will open up our world. Take my two-year-old son. Now …

Recently I worked with a wonderful group of professionals, each wanting to be a better speaker. Some wanted to feel more comfortable, to turn nervous anxiety into power. Some wanted to be able to speak more fluently, releasing themselves from relying on notes and slides. And some wanted to break bad habits; notably, the habit …

The strategist is one who is concerned about the future of his or her personal, family or organizational life, and spends time and thought considering the best possible direction upon which to set forth. Yes, this makes us all strategists. Strategy is, simply, chosen direction. Smaller, perhaps, than the mission or purpose of an individual, …

Recognize the bad stuff too! How to make the good words even more meaningful for Reward and Recognition in your Call Centres A friend emailed me the other day and suggested that we could make our words even more meaningful by effectively dealing with issues and concerns. He said ‘Even if you deliver recognition perfectly, …

We can’t place enough value on the face to face interactions we have with our call centre staff. Making it a daily habit to ‘walk-about’ is a great one to establish early on when you’re leading a team. But ‘positive reinforcement’ comments can be double edged and you may be perceived as being ‘fake’ if …