Balanced Scorecard

Assembled by Carter McNamara, MBA, PhD

The Balanced Scorecard is a performance management approach that focuses on various overall performance indicators, often including customer perspective, internal-business processes, learning and growth and financials, to monitor progress toward organization's strategic goals. Each major unit throughout the organization often establishes its own scorecard which, in turn, is integrated with the scorecards of other units to achieve the scorecard of the overall organization.

Sections of This Topic Include

Various Perspectives
Various Programs and Movements

Also see
Related Library Topics

Learn More in the Library's Blogs Related to Balanced Scorecard

In addition to the articles on this current page, see the following blogs which have posts related to Balanced Scorecard. Scan down the blog's page to see various posts. Also see the section "Recent Blog Posts" in the sidebar of the blog or click on "next" near the bottom of a post in the blog.

Library's Consulting and Organizational Development Blog
Library's Human Resources Blog
Library's Leadership Blog
Library's Project Management Blog
Library's Supervision Blog

Various Perspectives

Global Balanced Scorecard Community
Balanced Scorecard Institute
Business Performance Management (concise overview)
The Accountability Scorecard
Also see the library topic: Performance Measurements for extensive links about balanced scorecard and strategic management
Ap-institute: What is a Balanced Scorecard?
The tools - Balanced Scorecard
Course 11: The Balanced Scorecard

Various Other Performance Programs and Movements

The following can be organizational improvement programs, depending on how they're used. (See Broad Overview of Various Programs and Movements (see Note #1 below.)
Benchmarking
BusinessProcess Re-Engineering
Cultural Change
Continuous Improvement
ISO9000
Knowledge Management
Management by Objectives
Organizational Learning
Program Evaluation
Strategic Planning
Total Quality Management

For the Category of Organizational Development:

To round out your knowledge of this Library topic, you may want to review some related topics, available from the link below. Each of the related topics includes free, online resources.

Also, scan the Recommended Books listed below. They have been selected for their relevance and highly practical nature.