Customer Service Management: Guidelines and Resources
© Copyright Carter McNamara, MBA, PhD, Authenticity Consulting, LLC. Although Customer Service Management there is a conventional difference between the terms “customer” and “client,” this topic refers to “customers” as meaning both. Also, although a product is a tangible offering and a service is an intangible offering, this topic often refers to “products” as meaning … Continue reading Customer Service Management: Guidelines and Resources
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