Tips and Tricks of an Effective Trainer

By Jack Shaw on May 21, 2011

We, at the Free Management Library like to share other views as well and use Guest Bloggers. Gena Taylor of Maestro eLearning is the guest blogger for Training and Development. She interviewed Becca Hammer, the Director of Training at Milwaukee Journal Sentinel and JS Online. Gena’s interview with Becca explores the difficulties of being a trainer and how […]

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Selecting the Right Trainer

By Jack Shaw on May 19, 2011

One would think that of all the training needs facing an organization, selecting a trainer would be the simplest, a matter of hiring the right person for the job.  While selecting the right trainer is not as simple as it seems, the task can be made easier if you think about what your company or […]

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Using the Turn-Over Training Orientation Guide

By Jack Shaw on May 18, 2011

Over the years as I have left various positions and started new ones, I have always felt the best training tool was a turn-over book, a how-to-do-your-job training guide.  Some might say, it is the perfect training tool. It is and it isn’t. Depends. Sometimes. The alternative to a turn-over guide book is to be […]

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Designing Training for Creative Minds

By Jack Shaw on May 16, 2011

We want to change people’s minds, influence their attitudes, and pass on some new ideas. Is it even possible to train someone to be more creative? Are we talking about minds in general. Or, vision? We are all creative in our own way. Generally if you look at programs that seek to train leaders, they […]

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A Recipe for Training and Coaching Success

By Jack Shaw on May 13, 2011

Based on a comment by Barbara Kite, an acting and public speaking coach (and a respected colleague), I am encouraged to write an article on the importance of practice. She has been very influential in how I look at acting, coaching, and, of course, training. Her views, like mine, come from a link between acting and […]

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The Best Performance Enhancer…

By Jack Shaw on May 10, 2011

…is you, the company training director. It’s not quite what it seems. There’s always what we say and what we communicate. Training is still the same even after all these years; it’s been the same forever only we sometimes forget to use it well. The learning theories are the same; the training methods are the same; […]

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Six Critical Steps to Training High-Quality Customer Service…

By Jack Shaw on May 9, 2011

…and that’s the easy part. Serving customers is what we all do. We know that. It’s just that sometimes our employees don’t seem to care about anything but their own little comfortable box they made for themselves. Now, the truth is that they may care; they just don’t know what to do to make it easy. Providing […]

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Training and Development: Differences and Priorities

By Jack Shaw on May 5, 2011

It’s definitely who we are on this site: trainers  and developers–or should we say development managers or counselors, or guidance counselors, leadership directors? I admit we don’t hear those terms often in business (depending on our business, of course), but we could very easily hear them in another context or organization that has the same […]

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A Simple Training Plan: Five No Cost Solutions

By Jack Shaw on May 2, 2011

In my organization it was decided we had depended on technology and already available computer training too long. The leadership and management had to admit that there were knowledge gaps in our workforce. People with valuable corporate knowledge were leaving or retiring who we couldn’t replace for budget reasons, but we still needed to get […]

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The Best Way to Train Others or The Perfect Training Solution

By Jack Shaw on April 29, 2011

What happens when we stop talking face-to-face? Nothing and everything. This has been my theme since I wrote a science fiction novel on the subject. When society gets lazy and decides the tough questions about running the world are best answered by a machine–an evolving artificial intelligence, a computer server I call “Makr,” the world […]

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