Customer Service Answers You Can’t Do Without

By Jack Shaw on August 18, 2011

Today’s customers are emotional and want to blame someone. We may not be able to fix the problem ourselves, but we can help; the big problem is getting them to listen. We know what makes great customer service. We know what keeps customers coming back. Unfortunately it’s not one thing that matters in a tough […]

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Training To Prevent Cyber Attack

By Jack Shaw on August 15, 2011

“No one felt safe from anyone anymore. Many more millions died as brother turned against brother in the War Against Terror, and countries turned within, no longer wanting anything to do with the rest of the world; their world was enough. Then the terrorists exacted their revenge and used the Internet, the one link some […]

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Training Definitions and Terms

By Jack Shaw on August 11, 2011

I said in my last article I would give you a few training definitions. Well, as you know, the internet is full of definitions. Below are some that best fit our purposes. I wish I could take credit for them but I can’t. Meanwhile, I think the definitions are simply put and easy to understand. […]

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Training for Survival: How to be the Fittest in Today’s Economy

By Jack Shaw on August 9, 2011

With the title of this article, there should be no surprise that I have been reading a book or two that echo the words of Charles Darwin. I have, but not a scholarly book. Still a significant book when we consider the topic of man and survival. Yes, I have been reading Tarzan of the […]

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Character Training

By Jack Shaw on August 8, 2011

One thing that I’ve noticed is, that no matter how hard we try as trainers, the results are limited to the character of our trainers, trainees and managers. What if we could depend on character to make our training a success. The only character we can depend on is our own, and if we are […]

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Trainer as Leader: the Human Factor

By Jack Shaw on August 4, 2011

It’s easy to think of the trainer as the leader–at least in the moment, but he or she is a leader in other ways, too–keyed to the human factor that makes the company work and its people resource rewarded and fulfilled. The trainer/leader listens to his audience and works with them. He or she teaches […]

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Training in The Art of Listening

By Jack Shaw on August 2, 2011

As a speech coach and trainer, I talk about knowing your audience, knowing your subject and knowing yourself. Audience feedback is very important, but I think my colleague, Vasco Gaspar, who writes on Communicating Effectively in My Bright Child, is right in that not everyone listens as well as they should; and that includes the […]

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The Best Training Assessments Are a Matter of Perspective

By Jack Shaw on August 1, 2011

Rather than be a fountain of information on the “how-to,” I give various perspectives, especially my own, on the obvious. Now, that perspective may be from the point of view of the potential trainee or employee, training manager, developer, designer or presenter–or the manager who is looking at training. As to how exactly you assess […]

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All’s Well at the Job Fair: Being Prepared for Success

By Jack Shaw on July 29, 2011

What was I doing trolling the Recruit Military Opportunity Expo? It never hurts to see what is out there and to network. For me, I had a different plan, but the networking is always a good idea. I’m always open to new opportunities. You never know when a gem of an opportunity comes your way. […]

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Seven Steps To Guarantee Great Training Results

By Jack Shaw on July 27, 2011

Can you actually guarantee training results? Can you? The simple answer is “Yes, you can.” Of course, if you aren’t very good, it’ll be a financial disaster–not to mention the people who lost the benefit of good training. Or, maybe you aren’t so bad, but the client is ruthless and found the loophole to not […]

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