By Jack Shaw on May 12, 2014
Our current generation of millennial professionals will make up the majority of the workplace in the next twenty years. Employers report millennials aren’t ready for work–that in management and leadership areas they only succeed because they are bright achievers. So far. We have the power to change that. It’s not anyone’s fault–everything is happening so […]
By Jack Shaw on November 20, 2013
You received an example of customer service gone awry. Perhaps now, an explanation and discussion that will stir up a training solution. That’s it really. This blog belongs in two major blog categories: Training and Development, and Customer Service. I wrote it for three reasons: I’ve trained customer service as have many of you I’ve […]
By Jack Shaw on October 24, 2013
Do we treat shy or introverted people any different from other trainees? We should. This relates back to my differentiated learning post. This will be a short blog–especially short for me. Everyone has encountered that person at work who doesn’t look at you, stays buried in paperwork or the computer, sneaks off to lunch and […]
By Jack Shaw on October 22, 2013
Because it’s idiotic! Really, don’t make it worse than it already is. Customer service as we use to know it is getting to the point where we have to accept what we get, instead of a human-to-human exchange of what does us the most good, and actually helps us. What’s idiotic? Making appointments for customer service, […]
By Jack Shaw on September 18, 2013
“Where the hell have you men been,” asks the colonel in a 1981 Bill Murray comedy film, Stripes. (video) “Training, Sir,” he answers, drawing out the word “training” until it sounds ridiculous. And funny, of course. The troops, feeling responsible for their sergeant’s hospitalization and under the “emergent” leadership of Murray, had worked all night preparing for […]
By Jack Shaw on September 12, 2013
Or what constitutes customized training? (By the way, I know some trainers use toys in icebreakers and throughout their training, but I’m not going to address that here. Maybe later.) Some trainers and some employers expect these toys: stacks of pre-packaged company-tested programs. Other trainers and employers expect a personalized, yet professional assessment and work […]
By Jack Shaw on September 4, 2013
If only this were a fairy tale, it would begin “Once upon a time…” but it is not and has to begin and end differently. Hopefully, with some proactive training we can help employees to not get into this situation, and provide help if they do. Keep in mind that no matter how dreary this […]
By Jack Shaw on July 7, 2013
…It’s Your Money and Corporate is to Blame That Your Not Getting It. We all know people who follow their supervisor’s every whim – blowing the way the wind blows. For some reason, you can’t do that. You’re too independent, too creative, but competent nonetheless. Still, you’re being set up to fail. It’s all about […]
By Jack Shaw on June 23, 2013
I received a comment on one of my blog articles in which I think the reader totally misunderstood me, and I certainly bear some responsibility for not being clear. A case of bad communication certainly. I should begin by telling you he agreed with something I knew I didn’t say and I couldn’t leave it […]
By Jack Shaw on June 11, 2013
I recently reviewed a wonderful professional production of URINETOWN THE MUSICAL and then later came home to The Tony Awards Show. (Ironically, the musical is a satire on corporations and government, taking advantage of the people, and multitude of other things not necessary to go into here.) In spite of the subject matter, the experience […]
Jack Shaw is a communicator who does training and has been in the trenches as well as in management and development areas. His priority is how to communicate credibily in the workplace. [Read more ...]