By Jack Shaw on October 21, 2014
You stand at the podium or in the classroom waiting to begin. You have all the symptoms of person who has to do public speaking and doesn’t do it all the time. You’re nervous. Your sweaty hands shake. Your knees wobble. You adjust clothing and eyeglasses. All those things you do when you are uncomfortable […]
By Jack Shaw on September 30, 2014
Nah uh! But I don’t gamble in the traditional way. I hope you enjoy this mild rant even if you don’t agree. This blog is in response to comment I received about a previous training article, Preparing Millennials – A Matter of National Interest…and the inference that we shouldn’t single Millennials out because risk aversity […]
By Jack Shaw on September 11, 2014
Who says your failures can’t lead to success? Employers it seems. We are fond of saying, “Failure is not an option.” And “when it’s rough, the tough get going.” That may be a positive result of the United States unemployment situation and lagging economy. Today’s unemployed may have failed in nailing a specific job or […]
By Jack Shaw on August 27, 2014
We know training is important to both organizations and employees, yet it is often seen by workers and supervisors as extra work of no real value. It interrupts the workflow. It is the immediately tangible evaluations that become most important. The effectiveness of training should matter. That’s what we tell ourselves and, yet, we hand out […]
By Jack Shaw on July 22, 2014
Most of us “technology-minded” people think we are connected to the world, but we aren’t. Not really. Not in what matters. Now, that’s the real question. What matters? Little things like humanity, a caring, giving society, right? Isn’t that what we hope for? Then, the stark reality sets in. Humanity be damned and survival of […]
By Jack Shaw on July 22, 2014
The Age of Technology seems to be creating more introverts than ever. Although not true in every workplace, introverts in most work environments used to be the minority. Now that’s changed. Our electronic devices are pulling us inward. We all have phones but rarely use them to make a call. The idea of talking to […]
By Jack Shaw on May 12, 2014
Our current generation of millennial professionals will make up the majority of the workplace in the next twenty years. Employers report millennials aren’t ready for work–that in management and leadership areas they only succeed because they are bright achievers. So far. We have the power to change that. It’s not anyone’s fault–everything is happening so […]
By Jack Shaw on November 30, 2013
Do we educate the consumer or train those who do, or should that even be the case? Now, the rest of this article is commentary and reaction to that question, hopefully to give us all something to think about. Anything you buy today you need to research on the internet and still you could buy […]
By Jack Shaw on November 20, 2013
You received an example of customer service gone awry. Perhaps now, an explanation and discussion that will stir up a training solution. That’s it really. This blog belongs in two major blog categories: Training and Development, and Customer Service. I wrote it for three reasons: I’ve trained customer service as have many of you I’ve […]
By Jack Shaw on November 19, 2013
We all know bad customer service when we see it. It makes us frustrated and angry. It’s been known to ruin days, weeks, months, years, holidays–even Christmas. I’ve got a story to illustrate what I mean. This story is true. I won’t use any names in order to protect the individuals involved. I will, however, […]
Jack Shaw is a communicator who does training and has been in the trenches as well as in management and development areas. His priority is how to communicate credibily in the workplace. [Read more ...]