By Jack Shaw on October 28, 2014
What is Professional Development? I began this article by looking again at the differences between training and education, or trainers and teachers. In A Look at the Education vs Experience Debate and in an earlier post, What’s the Difference Between Training and Teaching, I made a few comparisons. This time, I thought it might be interesting […]
By Jack Shaw on October 21, 2014
You stand at the podium or in the classroom waiting to begin. You have all the symptoms of person who has to do public speaking and doesn’t do it all the time. You’re nervous. Your sweaty hands shake. Your knees wobble. You adjust clothing and eyeglasses. All those things you do when you are uncomfortable […]
By Jack Shaw on May 12, 2014
Our current generation of millennial professionals will make up the majority of the workplace in the next twenty years. Employers report millennials aren’t ready for work–that in management and leadership areas they only succeed because they are bright achievers. So far. We have the power to change that. It’s not anyone’s fault–everything is happening so […]
By Jack Shaw on November 20, 2013
You received an example of customer service gone awry. Perhaps now, an explanation and discussion that will stir up a training solution. That’s it really. This blog belongs in two major blog categories: Training and Development, and Customer Service. I wrote it for three reasons: I’ve trained customer service as have many of you I’ve […]
By Jack Shaw on October 24, 2013
Do we treat shy or introverted people any different from other trainees? We should. This relates back to my differentiated learning post. This will be a short blog–especially short for me. Everyone has encountered that person at work who doesn’t look at you, stays buried in paperwork or the computer, sneaks off to lunch and […]
By Jack Shaw on October 18, 2013
Montessori and other private schools have used these learning techniques for years, but it is beginning to sound like public schools may be getting the same treatment if higher education has its way. However, it is a big change for the public schools. Probably even bigger than the change to using technology, i.e., where all […]
By Jack Shaw on September 28, 2013
The Only Form of Problem-Solving What would you say if I were to say there are no secret processes to be had–just the basic process we can apply to every plan we have to make and every problem we have to solve? I hope you would be flabbergasted, but believe me when I say it […]
By Jack Shaw on September 25, 2013
Instead all of us feel targeted. We have a bullseye on our backs. I thought the “do-not-call-list” was bad enough to put telemarketers on notice to leave us alone. We can mark unwanted emails as spam. We can ignore ads on Facebook, MySpace, Google Plus and many more personal social networks. We can still see solicitations on […]
By Jack Shaw on September 12, 2013
Or what constitutes customized training? (By the way, I know some trainers use toys in icebreakers and throughout their training, but I’m not going to address that here. Maybe later.) Some trainers and some employers expect these toys: stacks of pre-packaged company-tested programs. Other trainers and employers expect a personalized, yet professional assessment and work […]
By Jack Shaw on September 10, 2013
Website Demo. People who do voiceovers–hereafter known as VO–come from a variety of places, wherever good voices are found. Think about how many products you use everyday that has a voice attached to it, for example, a customer service automated voice on the telephone, the voice on your Global Positioning System (GPS), and all the […]
Jack Shaw is a communicator who does training and has been in the trenches as well as in management and development areas. His priority is how to communicate credibily in the workplace. [Read more ...]