By Jack Shaw on October 20, 2014
Every once in a while it is necessary to get the details. The following article is reposted with permission from John Kapensky via GovLoop. John is a Senior Fellow, IBM Center for The Business of Government in Washington, D.C. WHY ISN’T PERFORMANCE INFORMATION BEING USED? Champions of performance management in government are confounded. After decades of trying to integrate […]
By Jack Shaw on August 27, 2014
We know training is important to both organizations and employees, yet it is often seen by workers and supervisors as extra work of no real value. It interrupts the workflow. It is the immediately tangible evaluations that become most important. The effectiveness of training should matter. That’s what we tell ourselves and, yet, we hand out […]
By Jack Shaw on July 22, 2014
The Age of Technology seems to be creating more introverts than ever. Although not true in every workplace, introverts in most work environments used to be the minority. Now that’s changed. Our electronic devices are pulling us inward. We all have phones but rarely use them to make a call. The idea of talking to […]
By Jack Shaw on May 12, 2014
Our current generation of millennial professionals will make up the majority of the workplace in the next twenty years. Employers report millennials aren’t ready for work–that in management and leadership areas they only succeed because they are bright achievers. So far. We have the power to change that. It’s not anyone’s fault–everything is happening so […]
By Jack Shaw on November 19, 2013
We all know bad customer service when we see it. It makes us frustrated and angry. It’s been known to ruin days, weeks, months, years, holidays–even Christmas. I’ve got a story to illustrate what I mean. This story is true. I won’t use any names in order to protect the individuals involved. I will, however, […]
By Jack Shaw on October 24, 2013
Do we treat shy or introverted people any different from other trainees? We should. This relates back to my differentiated learning post. This will be a short blog–especially short for me. Everyone has encountered that person at work who doesn’t look at you, stays buried in paperwork or the computer, sneaks off to lunch and […]
By Jack Shaw on October 18, 2013
Montessori and other private schools have used these learning techniques for years, but it is beginning to sound like public schools may be getting the same treatment if higher education has its way. However, it is a big change for the public schools. Probably even bigger than the change to using technology, i.e., where all […]
By Jack Shaw on October 9, 2013
The current government shut-down is affecting everyone, especially trainers who depend on government contracts to stay alive. As a Federal worker, I went through several government shut-downs, and when it got down to dangerous territory one side caved–a compromise. Here, though President Obama has said, he will not compromise or even negotiate with the Republicans […]
By Jack Shaw on September 12, 2013
Or what constitutes customized training? (By the way, I know some trainers use toys in icebreakers and throughout their training, but I’m not going to address that here. Maybe later.) Some trainers and some employers expect these toys: stacks of pre-packaged company-tested programs. Other trainers and employers expect a personalized, yet professional assessment and work […]
By Jack Shaw on April 15, 2013
Don’t believe me? It’s basic critical thinking. I look around the internet and people are always asking how do you do this or that, what are the steps? Sometimes I smile and say, “If I tell all my secrets…” Actually I have Mary Ellen Guffey to thank for her article, Five Steps to Better Critical-Thinking, […]
Jack Shaw is a communicator who does training and has been in the trenches as well as in management and development areas. His priority is how to communicate credibily in the workplace. [Read more ...]