Corporations, non-profits and any big organization–especially the financially strapped state and federal government agencies are looking for ways that save money and still accomplish training needs.
My previous article was on meetings that are held to discuss “best practices.” Here is an idea for multifaceted supervisor training that came from one of those meetings that I’d like to share.
We generally take our best workers and promote them to supervisors to do unfamiliar and dissimilar work in a totally foreign environment.
Even if they were team leaders before, it’s a whole different approach to what they did before when they were one of the guys. Now they get to be the “bosses,” separate and apart from their crews and peers. It may seem to them this impending alienation is sorry “reward” for doing a great job, but once they learn the way of things they’ll probably think differently.
You hope his attitude will help get him there. You hope you chose well.
Let’s say you’ve managed to snare the young, hard-working employee and gave him the job of supervisor, and you are anxious to see what the diligent and dependable employee can do to make his people more like him.
Hopefully, he can turn his workers into a productivity train—but he has to become a supervisor first, and that requires some additional skills. You hope his attitude will help get him there. You hope you chose well.
Now, you think of training, but they took your money. Maybe he can make it on-the-job without training. Now, that would be the way to lose him.
How did you train supervisors before they took your funding away?
The supervisor took a core set of courses, traveled to some site training and spent a good deal of time just settling in.
Okay, maybe that’s a little too simplistic and ideal, but today what he gets is a big question mark. Today, because funding is low, he is thrown to the wolves and you hope he has a knife or grew instant fangs, or is tossed in the river and you in hope he can swim.
While I like focused, self-directed and motivated, core-based, classroom and exercise-based training, I think mixing classroom training when available, using online training, company-specific training provided by local managers, a support group, and a mentoring system that provides a place for questions and feedback is something to consider seriously.
The biggest problem is getting the core-training in a timely manner.
In the absence of that it makes sense to use the other methods to fill in the gaps. A supervisor support group will help to start with and could be continued indefinitely, creating a pool of supervisors sharing problems and solutions. These groups of 8 to 10, if the company is large enough, need not meet weekly, but monthly or quarterly to share common issues, network and training.
Add in a seasoned mentor who besides, advising, can develop a working relationship with the young supervisor.
The supervisor can possibly take advantage of that relationship rest of his career; after all, who could know him better over time?
It would be the manager who would set up a plan with the mentor, who would meet with and observe the new supervisor in the office; if so needed he could recommend training in addition to providing advice. He follows up with phone calls and emails to keep up the bond that follows the supervisor for his first year at least.
That may be all it takes for the supervisor to come up to speed, but what is the harm of establishing strong links in the company with his peers (supervisor support group) and his mentor—a guide for his career. As for the mentor and other teachers/managers drafted in the process, a little refresher never hurt anyone.
These days of economic uncertainty it might to also refresh their interest in the company goals and needs.
It is also possible your trained, confident and supported talent will lead the company one day.
As for the online training, the managers sign on as teachers or teaching assistants and can monitor the supervisors’ progress. Best of all, it doesn’t have the feel of training in the traditional sense; it feels more like support, and it works. It is a Best Practice.
The result: You will have good supervisors to support the line staff, make a case for recruitment and succession planning; and besides growing strong supervisors you will be increasing company productivity. Of course, that’s not a given, but a strong probable with the right talent.
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Jack Shaw is a communicator who does training and has been in the trenches as well as in management and development areas. His priority is how to communicate credibily in the workplace.
Hello Jack,
While reading your blog I thought back to when I was promoted to a supervisor in the early 80’s. Yes, training was provided for me but the two things I didn’t have that you wrote about was a mentor and a supervisor support group to share problems and solutions.
I found my new position to be an uneasy one because where I once was a just a team leader of 5 people I now took on a position of supervising a group of twenty. I became stressed out and wished that I could have stayed a team leader. The training I had was a two week course that gave me the basics in preparation and planning. My peers who I had been team leader felt that I was in a new bracket of position and some became stand-offish. Even though a mentor wasn’t selected for me I chose one and latched on to her for advice and consoling when I felt I wasn’t performing up to par.
Your blog holds true and gives enlightment to anyone who has been promoted. Had the information be available years ago I would have made the best of a sometimes bad situation and stayed with the company until retirement. What I liked best about your article is how the supervisors can get online training which doesn’t feel like the traditional training and it can be monitored by managers to check out the progress. The feeling of support is there and productivity (hopefully is up) has increased.
Annie
Hello again,
I never knew the benefits of a mentor until I became a grad student at Roosevelt University (2009) and majored in training and development. I began to understand how important it is when you are new on the job and have little or no training at your new position. In my initial post I said I latched on to someone when I was promoted to supervisor but you would think that the telephone company would assign a mentor to its newly appointed supervisors.
Through self-directed learning I had to discover how to establish my own accountability, set time aside to talk with the person I selected as my mentor and trust that the person I confided in would not divulge any info that I told her.
I feel in any job situation be it a supervisor or not (from McDonald’s to the White House) needs training but most of all needs to be educated on how to be responsible and accountable. Who could do it better than a mentor?
Annie,
I certainly appreciate your comments. I try to look at training from the outside and not as a trainer–more what I’d like to see happen in my place. I’m a communicator first so sometimes my approach is a little different. But I can’t take credit for this one entirely. I think the sink or swim notion has been around for a long time. I just attended a “good ideas” meeting my organization has yearly and I’m sharing. We use the meeting as a way for our States to share ideas that work. I saw the potential for a training blog as we all look for ways to achieve the same goals with less money. The closest thing to a mentor I ever had was my predecessor who wasn’t already gone when I arrived so she could introduce me around.