By Jack Shaw on December 22, 2010
The Ongoing Debate Between Subject Matter Experts and Communicators To most who have read other blogs by me, you will think you know my answer to this question. You might be surprised. In my usual style I will try to delineate why I believe as I do and why others disagree. As always I […]
By Jack Shaw on December 13, 2010
Personally, I have never liked icebreakers. Just ask anyone you know who doesn’t like them and you’ll probably find an introvert. That’s me, too, an introvert. I derive my energy from quiet time alone, but my job is as a trainer. Focusing on my job and others is different from focusing on myself. So, as […]
By Jack Shaw on December 8, 2010
If we only knew what others were thinking, it would make our job so much easier as trainers. Especially if we are a trainer for the hospitality industry as a friend of mine. Cherry Santos, Learning & Development Manager at Taj Resorts & Palaces, is working on a module simply titled: “How to Read People’s Minds” […]
By Jack Shaw on December 2, 2010
My last two blogs focused on “acting” and “speaking,” and how those areas affected trainers. Trainers admittedly use both skills as well as organizational and facilitation skills, which could circle back to basic communication. Rather than go all the way back, I want to focus on another concept: teaching and teachers. Is it fair to […]
By Jack Shaw on November 29, 2010
“I y’am what I y’am, what I y’am.” Now, I am an actor, a speaker, and a trainer–as well as a writer. When I act, I act. When I speak, I speak. When I train, that’s different, too. As I said earlier in my previous blog, acting is more than “being someone else” or “a […]
By Jack Shaw on November 29, 2010
This all began as a comment to my LinkedIn colleagues of actors, trainers, speakers and assorted other related professionals. Someone had asked the question: In your opinion what is the difference between an actor and a speaker? It actually stirred up quite the controversy. Actors, speakers and trainers come from many different backgrounds as you will […]
By Jack Shaw on November 23, 2010
Submitted by Guest Writer, Antonio Centeno President, A Tailored Suit The Effect of Clothing on Training – How to Dress Professionally for Successful Training The direct relationship between clothing and a person’s state of mind has been observed for thousands of years. To see this in practice, simply look at how militaries, hospitals, and religious […]
By Jack Shaw on November 22, 2010
Do prepare your speakers with all the information you can about the conference, including theme, size and organizational expectations. Don’t let speakers assume it’s business as usual. Sometimes, those of us who speak or train need reminders that we shouldn’t assume too much either. I recently had the pleasure of speaking at a conference, and […]
By Jack Shaw on November 17, 2010
Submitted by Guest Writer Rosanne D’Ausilio, PhD Consultant, Master Trainer, Customer Service Expert, Coach & Best Selling Author To Train or Not to Train: Kicking Your Customer Service Up a Notch According to a recent survey conducted by Tealeaf, a leading customer experience management company, one key element to surviving an economic downturn is excellent […]
By Jack Shaw on November 15, 2010
The quick answer is easy. No one can ensure your success. Success as a speaker, trainer, or facilitator depends on other factors than refining your talent as a communicator. A business acumen is essential, marketing, some psychology so you know your audience, but most importantly a product yourself, a plan and the will to see […]
Jack Shaw is a communicator who does training and has been in the trenches as well as in management and development areas. His priority is how to communicate credibily in the workplace. [Read more ...]