By Marcia Zidle on January 22, 2013
“I’m at my wits end with one of my people regarding fill out reports in a consistent way. I’ve tried to be understanding and nice but it’s not working. I fear that I may explode the next time it happens.” Not dealing directly with the performance problem is common response. Many managers struggle with their […]
[ Read More → ]
By Marcia Zidle on January 15, 2013
I have just been promoted to a supervisor in a call center and I’m responsible for hiring. What are the best questions to ask when interviewing call center workers ? A great deal depends upon whether these people will be taking orders (incoming and therefore the emphasis is on the applicant’s customer service skills) or […]
[ Read More → ]
By Marcia Zidle on January 8, 2013
The outstanding boss is more than a good manager; she’s a good leader. Pay attention to these 10 tips and be the boss everyone wants to work for. 1. Have a vision. Before you can lead your people, you’ll need something to lead them to. Where are you going? How will you get there? How […]
[ Read More → ]
By Marcia Zidle on December 27, 2012
Our organization continues to downsize. We are getting a lot of “flack” from our managers saying there are not enough qualified employees to do the work in their department and everyone is overwhelmed and grumbling. Are they right or are they lobbying to prevent additional layoffs? Here are some examples why they may, indeed be […]
[ Read More → ]
By Marcia Zidle on December 4, 2012
We recently did a survey and were surprised that our employees had negative feelings about their work. They felt frustrated and unappreciated. What should we do? Congratulations first on taking the time to survey and listen to your employees; second on paying attention to the results, even if they were not what you expected. Without […]
[ Read More → ]
By Marcia Zidle on November 20, 2012
“I have over 100 staff nurses and one-third have been here longer than 10 years! This is a stressful environment with long hours and lots of overtime. I need something other than salary increases to hold them here and that they won’t think is stupid or useless.” Retention of specialized talent in a price-competitive market […]
[ Read More → ]
By Marcia Zidle on November 6, 2012
Asking questions prompts answers. Asking great questions can result in great information about a potential job seeker’s qualifications. Here are a list of questions to ask to find out more about the person and to determine how good a match there is between the individual and the job. Warm-Up Questions Tell me about yourself. What […]
[ Read More → ]
By Marcia Zidle on October 23, 2012
“I was totally surprised when one of our top people quit. I thought he was satisfied with his job. I don’t want to get sandbagged again. What are some early warning signs of someone leaving?” That was said to me by an accounting supervisor. Yes, you can expect a certain amount of turnover, even in […]
[ Read More → ]
By Marcia Zidle on October 16, 2012
Have you ever hired someone who did not live up to expectations? I’m sure many of us have at one time. The purpose of the interview is to gather information to make an accurate selection decision. A successful interview will help you decide is there’s a match between the job seeker and the position. The interview is the key […]
[ Read More → ]
By Marcia Zidle on October 2, 2012
Have you ever hired someone who did not live up to expectations? Or have you seen how a bad hire can bring havoc to a team or department? Then you want to make sure you are a good interviewer so that you can increase the odds for selecting the best person for your most critical […]
[ Read More → ]
Carter McNamara of Authenticity Consulting, LLC, provides organization development and consultant training services, and is developer of the Free Management Library. [Read more ...]
Marcia Zidle, a certified career strategist and business coach, works with high potential, high impact executives, managers and professionals to advance their careers and grow their leadership capabilities. [Read more ...]