Stop at the red and go on the green. Wait your turn. Treat others the way you would like to be treated. Certain timeless rules are better obeyed than broken. But are there certain rules that may need to be broken? In today’s constantly changing business world, many of the rules that guided previous generations of […]
Great leaders and entrepreneurs are not content merely to maintain the status quo. They are driven to see and seek out opportunities to make a big impact. Peter Drucker said, “Results are obtained by exploiting opportunities, not by solving problems. All one can hope to get by solving problems is to restore normalcy.” This is one […]
In a recent program on conflict resolution for the marketing department of a health care company, I asked the following. Can you describe the conflicts that occur most often? What could be possible reasons for these disagreements? How these conflicts are usually resolved? Or they keep coming back? As you would expect, this generated a […]
Should I take this offer or wait for a better one? Should we go with the candidate who has the most experience or the one who needs seasoning but has fire in the belly? Do we purchase n a new computer system now or wait until the next fiscal year? Over the years, as an […]
In Garrison Keillor’s fictional community of Lake Wobegon, “the women are strong, the men are good-looking, and all the children are above average.” As it turns out, this depiction is not limited to Lake Wobegon. One of the most documented findings in psychology is the average person’s ability to believe extremely flattering things about him or herself. […]
Most of us procrastinate at least occasionally and some of us do it consistently and problematically. So procrastination may be human but it’s not very rewarding in the long run for our leadership, business or career success. So why do we procrastinate? According to The Procrastination Equation: How To Stop Putting Things Off and Start Getting Things […]
Who hasn’t been guilty of overbooking themselves between their personal and professional lives? But often instead of a feeling of elation for making everything “work,” we feel stressed out and burnt out. Peter Bergman, in his Harvard Business Review blog, shares seven practices to help you say a strategic “no” in order to create space in […]
Leadership is a team sport not a superstar sport. What happens over time is that some managers begin to believe it’s all about them. It’s not, it’s just the opposite. It’s about the people they lead. Allan Ditchfield, former executive at AT&T, realized that you cannot lead without getting involved. “When leaders remain behind their […]
I have just been promoted to a supervisor in a call center and I’m responsible for hiring. What are the best questions to ask when interviewing call center workers ? A great deal depends upon whether these people will be taking orders (incoming and therefore the emphasis is on the applicant’s customer service skills) or […]
“I have over 100 staff nurses and one-third have been here longer than 10 years! This is a stressful environment with long hours and lots of overtime. I need something other than salary increases to hold them here and that they won’t think is stupid or useless.” Retention of specialized talent in a price-competitive market […]
Carter McNamara of Authenticity Consulting, LLC, provides organization development and consultant training services, and is developer of the Free Management Library. [Read more ...]
Marcia Zidle, a certified career strategist and business coach, works with high potential, high impact executives, managers and professionals to advance their careers and grow their leadership capabilities. [Read more ...]
