“By and large, executives make poor hiring decision. By all accounts, their batting average is no better than .333. That means one-third of such decisions turn out right, one-third minimally effective and one-third outright failures. In no other area of management would we put up with such miserable performance” – Peter Drucker, leadership icon. Every […]
I have just been promoted to a supervisor in a call center and I’m responsible for hiring. What are the best questions to ask when interviewing call center workers ? A great deal depends upon whether these people will be taking orders (incoming and therefore the emphasis is on the applicant’s customer service skills) or […]
Our organization continues to downsize. We are getting a lot of “flack” from our managers saying there are not enough qualified employees to do the work in their department and everyone is overwhelmed and grumbling. Are they right or are they lobbying to prevent additional layoffs? Here are some examples why they may, indeed be […]
Carter McNamara of Authenticity Consulting, LLC, provides organization development and consultant training services, and is developer of the Free Management Library. [Read more ...]
Marcia Zidle, a certified career strategist and business coach, works with high potential, high impact executives, managers and professionals to advance their careers and grow their leadership capabilities. [Read more ...]
