I have just been promoted to a supervisor in a call center and I’m responsible for hiring. What are the best questions to ask when interviewing call center workers ? A great deal depends upon whether these people will be taking orders (incoming and therefore the emphasis is on the applicant’s customer service skills) or […]
Asking questions prompts answers. Asking great questions can result in great information about a potential job seeker’s qualifications. Here are a list of questions to ask to find out more about the person and to determine how good a match there is between the individual and the job. Warm-Up Questions Tell me about yourself. What […]
Have you ever hired someone who did not live up to expectations? I’m sure many of us have at one time. The purpose of the interview is to gather information to make an accurate selection decision. A successful interview will help you decide is there’s a match between the job seeker and the position. The interview is the key […]
Have you ever hired someone who did not live up to expectations? Or have you seen how a bad hire can bring havoc to a team or department? Then you want to make sure you are a good interviewer so that you can increase the odds for selecting the best person for your most critical […]
Does your hiring process consist of proven practices or just a hodgepodge of activities that get into gear when someone says, “I need more people” or “Sally has left and we need someone to take her place NOW?” Smart hiring is more than posting requisitions, screening, interviewing and checking references. It is a series of specific […]
Have you ever hired someone who did not live up to expectations? I’m sure many of us have at one time. An effective interview can prevent that from happening? The purpose of the interview is to obtain good information about an applicant to make a wise selection decision. It may sound simple but then why […]
“Many managers make poor staffing decisions. By all accounts their batting average is no better than .333. At most, one-third of such decisions turn out right; one-third minimally effective; and one-third outright failures. In no other area of management would we put up with such miserable performance.” – Peter Drucker, management icon. I recently gave […]
What’s the first impression new hires have your company? Does it turn them on or turn them off? The good news is that a new hire orientation program offers an opportunity to build a positive, engaging impression of the new company. The bad news is that that is going to happen whether you plan it or not. So […]
Have you ever hired someone who did not live up to expectations? I’m sure many of us have at one time. A wrong decision can be very costly. It’s been estimated that replacing a key professional or manager can be three to five times their annual salary. Do you want to increase the odds for […]
Have you ever made a hiring mistake — selecting the wrong person for the position? Most of us, who are or have been supervisors, have had to deal with the consequences of a poor hire. It can eat up one’s time and energy and weaken an entire team. However, a good hire can take the weight of […]
Carter McNamara of Authenticity Consulting, LLC, provides organization development and consultant training services, and is developer of the Free Management Library. [Read more ...]
Marcia Zidle, a certified career strategist and business coach, works with high potential, high impact executives, managers and professionals to advance their careers and grow their leadership capabilities. [Read more ...]
