The Value of Spirituality in the Workplace

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    Research shows the impact spirit in the workplace can have for individuals and organizations. Here are five key outcomes that everyone can benefit from:

    1. Boosts morale. Engaging in practices that support spirit in the workplace can uplift the spirits of everyone involved.
    2. Influences satisfaction. Since spirit in the workplace encourages each individual to bring their whole self to both work and home, it increases the satisfaction level in both areas.
    3. Strengthens commitment. Being aligned with an organization that fosters the essence of who you are enables you to feel and display a tremendous sense of loyalty.
    4. Increases productivity. When you feel a greater sense of connection to your work, you are more motivated to produce good work. Which in turn increases the overall productivity of an organization.
    5. Improves the bottom line. According to a nation-wide study on spirituality in the workplace, organizations which integrate another bottom-line into its practices – like spirituality – actually increase the financial bottom-line. These organizations believe that spirituality could ultimately be the greatest competitive advantage.

    For example, Southwest Airlines is often described in terms that would identify it as a spirit-driven organization. This was the only airline to be profitable after the September 11th tragedy that had an incredible financial impact on the airline industry and continues to remain profitable. They have a triple bottom line – People, Performance & Planet. “It takes a lot of dedication, perseverance, and hard work to do the right thing for our Customers, Employees, and Planet. We began operations in 1971 with a revolutionary idea that everyone should be able to afford to fly instead of drive and to enjoy the Safety, comfort, and convenience of air travel. For the past 38 years, we have devoted ourselves to meeting that goal. ”

    Since 1987, when the Department of Transportation began tracking Customer Satisfaction statistics, Southwest has consistently led the entire airline industry with the lowest ratio of complaints per passengers boarded. Many airlines have tried to copy Southwest’s business model, and the Culture of Southwest is admired and emulated by corporations and organizations in all walks of life.

    According to their Southwest Cares Report: Doing the Right Thing, “To better understand why we at Southwest try to do the right thing, it is important to understand how we do business and how we integrate our Core Values into everything we do. It is the Southwest Culture that sets us apart.

    The 35,000+ Employees of Southwest Airlines are the heart and soul of our Company. Doing the right thing for these Employees includes providing them with a stable work environment with equal opportunity for learning and personal growth. As we “Live the Southwest Way,” our Employees are recognized through several Employee recognition programs for the hard work and caring Spirit they show to each other and our Customers. Not only do we work hard with what we call a Warrior Spirit, we work smart.” Part of living the Southwest way is also by having a servant’s heart and a fun LUVing attitude.

    How have you seen the value of spirituality in the workplace play out for you individually or in your organization?

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    For more resources, see our Library topic Spirituality in the Workplace.

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