Continuous Improvement

Three Approaches to Communicate a “Rejection” to an Idea

A brief look at 3 ways to communicate a rejected business improvement idea, the positive, negative and creative ways.

Key Questions to Ask Before Selecting a Solution to a Business Problem

At the heart of every Quality Improvement Initiative lays a solution to a problem. However blatantly obvious this sounds, business improvement practitioners will be the first to admit the process of selecting, applying and measuring the impact of solutions can be a daunting task itself.  You don’t always get the luxury of selecting a “no […]

Share Your Business Success

Share Your Business Success

Just like a big box of chocolates on Christmas day, any kind of Business Improvement Success is meant for sharing. Sharing successes has numerous benefits in any business. These include raising  “the awareness for change” across the business,  closing knowledge gaps as well as inspiring others to take interest and use the same methods tools & techniques. […]

Customer Satisfaction is no Longer a Unique Selling Point

Customer Satisfaction is no Longer a Unique Selling Point

A brief look at how today, customer satisfaction alone is no longer enough to guarantee business success. Businesses need to “wow” over their customers by exceeding customer expectations and indeed surprise them.

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