Meet This Blog’s Host
Carter McNamara of Authenticity Consulting, LLC, provides organizational development, consultant training and Action Learning services, and is developer of the Free Management Library. [Read more ...]Three Approaches to Communicate a “Rejection” to an Idea
A brief look at 3 ways to communicate a rejected business improvement idea, the positive, negative and creative ways.
Key Questions to Ask Before Selecting a Solution to a Business Problem
At the heart of every Quality Improvement Initiative lays a solution to a problem. However blatantly obvious this sounds, business improvement practitioners will be the first to admit the process of selecting, applying and measuring the impact of solutions can be a daunting task itself. You don’t always get the luxury of selecting a “no […]
10 Ways to Boost the Effectiveness of an Autonomous Business Unit
Also known as Autonomous Business Teams, an SBU in its simplest form, is a group ranging between 5 and 20 people, all working as a team to make improvements to the way they work, and within their circle of influence. For this reason SBU’s almost always share common business goals.
8 Quick Tips to Ensure Action Plans are Carried Out.
Business Improvement initiatives rely heavily on Action Plans to define important tasks for implementation. This charts the the way forward by crucially defining who does what, and by when. Failure to pay due care in compiling an Action Plan can seriously affect the quality of your efforts and output, denting any chances of your improvement idea […]
Share Your Business Success
Just like a big box of chocolates on Christmas day, any kind of Business Improvement Success is meant for sharing. Sharing successes has numerous benefits in any business. These include raising “the awareness for change” across the business, closing knowledge gaps as well as inspiring others to take interest and use the same methods tools & techniques. […]
Customer Satisfaction is no Longer a Unique Selling Point
A brief look at how today, customer satisfaction alone is no longer enough to guarantee business success. Businesses need to “wow” over their customers by exceeding customer expectations and indeed surprise them.