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Carter McNamara of Authenticity Consulting, LLC, provides organizational development, consultant training and Action Learning services, and is developer of the Free Management Library. [Read more ...]Recent Blog Posts
- Big Ideas – A Parable
- Showing Customer Love
- Tell Us What You Want
- Do You Know What Is Important to Your Customers?
- It’s easy to forget rewarding and recognizing people at this time of the year….but it’s even more important when people are stressed and busy. What can you do to celebrate reward and recognition in your call centres during the holiday season?
- Recognize the bad stuff too! How to make the good words even more meaningful for Reward and Recognition in your Call Centres
- Words….sometimes hard to find? How to use great words for Reward and Recognition in your Call Centres
- Tell me something good…..Reward and Recognition isn’t always easy
- Survey says…Reward and Recognition is..
- Consistency is Key – Reward and Recognition
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