One response to “Customer Service Basics”

  1. Thanks for putting customer service in perspective for me — that it is indeed best to be honest, rather than doing whatever it takes to make the customer happy. I’ve read articles that assert that the customer is always right, and then the articles go on to suggest how to also make the customer feel good. I think we sometimes forget that the customers are intelligent and usually reasonable people. If they feel catered to, they get even more irritable. I like your suggestions.

Translate »