By Jonathan & Erik Bernstein on October 30, 2010
One interview gone wrong can cause a crisis management nightmare for your organization. Bad interviews have been responsible for igniting countless crises. A few errant words, and what would have otherwise gone largely unnoticed is suddenly an international sensation. The latest example of this is the case of UK nuclear sub commander Andy Coles, who […]
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By Jonathan & Erik Bernstein on October 25, 2010
Although crisis management continues after the crisis is over, its focus must shift During a crisis, all focus is on the problem at hand. The problem that some encounter, though, is that they continue to dwell on the situation after it has ended, rather than strengthening themselves, shoring up holes, and moving on. In a […]
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By Jonathan & Erik Bernstein on October 21, 2010
The latest trend in attacks presents new crisis management challenges You’ve probably already heard of the fake Chevron PR campaign, an elaborate and temporarily effective attack by activists. For those that missed it, the elaborate prank, whose aim was to draw attention to questionable environmental practices, involved not only a fake website, but an entire […]
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By Jonathan & Erik Bernstein on October 18, 2010
No two crises are the same, but some guidelines apply to all types of crisis management Crisis management is not an exact science, but there are certain steps that, when taken, are almost guaranteed to provide significant benefits. While these steps are similar in many cases, for maximum effectiveness they must be tailored to fit […]
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By Jonathan & Erik Bernstein on October 13, 2010
There are many types of issues facing businesses, but what counts as a true crisis? It’s not always immediately apparent when your organization is in the initial stages of a crisis. To this effect, I am pleased to bring you a guest blog submission by Michael Nayor, founder and CEO of crisis consulting firm The […]
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By Jonathan & Erik Bernstein on October 9, 2010
Proactive social media monitoring by H&R Block stops a potential crisis in its tracks We’ve seen several examples of employees sabotaging their employers via social media, the most infamous of which may have been the YouTube video showing a pair of Dominos employees doing various disgusting things to customer’s food. Perhaps as a result of […]
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By Jonathan & Erik Bernstein on October 5, 2010
Controversial topics can easily lead publications to the need for crisis management. A Marie Claire writer has sparked a social media crisis for the magazine after a seemingly negative article about the “Big Six,” a group of leading women’s health and fitness bloggers, drew thousands of fans to their defense. Ragan’s PR Junkie blog has […]
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By Jonathan & Erik Bernstein on October 1, 2010
How poor preparation led to a reputation damaging viral video. Swedish automaker Volvo is under fire this week after demonstrations of their much-hyped safety systems backfired several times in front of a crowd of journalists. Compounding the issue is the response from the Volvo spokesperson, who violated Crisis Management 101 rules big time with his […]
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By Jonathan & Erik Bernstein on September 30, 2010
A working plan is often the difference between success and failure in crisis management. The scary thing about a media crisis is that it can happen to anyone at any time. It isn’t always about big business. Even mom-and-pop operations can feel the pain. You almost never see it coming, and it is rarely something […]
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By Jonathan & Erik Bernstein on September 25, 2010
A rogue Twitter user is making waves in South Africa by posting alerts about speed traps set by police. The user, who posts under the name @PigSpotter, has angered local authorities so much that they have charged the person responsible with “defamation, impairing the dignity of another person and ‘defeating the ends of justice.’” CNN […]
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Jonathan L. Bernstein, founder and Chairman of Bernstein Crisis Management, Inc. has more than 25 years of experience in all aspects of crisis management – crisis response, vulnerability assessment, planning, training and simulations.[Read more ...]
Erik Bernstein is president of Bernstein Crisis Management. Erik started with BCM in 2009 as a writer and subsequently became social media manager for the consultancy itself as well as for a number of BCM clients before moving to the president position.
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