By Jonathan & Erik Bernstein on April 22, 2011
Don’t play friendly with the bad guys It doesn’t require a deep look to know that Khamis Gadhafi, son Muammar Gadhafi, is going to be involved in controversy, so what would drive a U.S. company to bring him on as a high-level intern? Greed perhaps, or just foolishness? Here’s the story, from a Yahoo article […]
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By Jonathan & Erik Bernstein on April 19, 2011
Tweets are forever, think twice (or more!) before you post Although the service is simple at it’s core, Twitter presents significant risk of crisis if not handled carefully. We’ve seen several recent examples of users inadvertently posting personal messages from corporate accounts, usually resulting in a quick apology (and, often, firing of the responsible party). […]
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By Jonathan & Erik Bernstein on April 7, 2011
Bad communication spoils airline’s response Southwest Airlines is in trouble following an incident that caused its entire fleet of Boeing 737s to be grounded for inspection, canceling hundreds and delaying literally thousands of flights. Compounding the issue is the terrible crisis management from Southwest, which has sparked negative commentaries like this one, from a Portfolio.com […]
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By Jonathan & Erik Bernstein on April 4, 2011
Control your story online As it stands today, crisis management is very much entwined with social media. Whether you like it or not, when trouble hits you’ve got to quickly meet your stakeholders in the places they frequent in order to maintain control of your story, and that means being ready. In an article for […]
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By Jonathan & Erik Bernstein on April 3, 2011
Bad move sends Food Network star scrambling for crisis management The Make-A-Wish Foundation is heralded as a fine organization, and celebrities and athletes are more than happy to spend some time making dreams come true. Well, most of them are. Apparently Ina Garten, star of the Food Network’s “Barefoot Contessa” doesn’t have much care for […]
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By Jonathan & Erik Bernstein on March 31, 2011
Virginia Tech has just been handed a $55,000 fine for failing to notify students in a “timely manner” following the shooting incident of April 16, 2007. That morning, two students were found murdered in a residence hall, but no notification went out for over an hour, leaving thousands of students vulnerable to another attack, which […]
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By Jonathan & Erik Bernstein on March 29, 2011
Know them, use them It’s important to remember that your social media accounts are now considered major crisis communications resources, and will be treated as such by the public when trouble comes around. In the midst of a crisis, the last thing you want stakeholders seeking information to see is a Facebook page covered in […]
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By Jonathan & Erik Bernstein on March 22, 2011
Quake leaves residents looking to Prime Minister After an initial response slowed by the sheer magnitude of the disaster, Japanese Prime Minister Naoto Kan has stepped up to his role as the head of crisis management for the beleaguered country. Following yet another explosion at the Fukushima power plant, Kan took the reins, as described […]
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By Jonathan & Erik Bernstein on March 18, 2011
Twitter and Facebook lead the way following massive earthquake Social media has been at the forefront of crisis communications during every disaster in recent memory, and this trend has continued in the aftermath of the massive earthquake in Japan. In an article for Mashable.com, Sarah Kessler described the various ways people are getting connected: Google […]
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By Jonathan & Erik Bernstein on March 10, 2011
Be prepared for crises At the very core of crisis management is the fact that all businesses, no matter how well-managed, can and will be impacted by crises at some point. Because of this, it is crucial to put yourself in a position to both prevent and react to damaging situations before things get hot. […]
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Jonathan L. Bernstein, founder and Chairman of Bernstein Crisis Management, Inc. has more than 25 years of experience in all aspects of crisis management – crisis response, vulnerability assessment, planning, training and simulations.[Read more ...]
Erik Bernstein is president of Bernstein Crisis Management. Erik started with BCM in 2009 as a writer and subsequently became social media manager for the consultancy itself as well as for a number of BCM clients before moving to the president position.
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