By erik on February 27, 2018
So Alexa decided to laugh randomly while I was in the kitchen. Freaked @SnootyJuicer and I out. I thought a kid was laughing behind me. pic.twitter.com/6dblzkiQHp — CaptHandlebar (@CaptHandlebar) February 23, 2018 The latest story to catch the attention of the internet is one of creepy and unexpected laughter coming from Alexa-enabled devices. Videos like […]
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By erik on February 25, 2018
What do you do when market research presents you with an unfortunate reality? Perhaps the reality that customers who used to flock to your tables don’t like what you’ve become? If you’re Carraba’s you make lemons into lemonade, and put out a message letting people know they’ve been heard. Any time you fall on the […]
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By erik on January 29, 2018
These days it can feel more like “guilty until proven innocent” than the opposite. And, if you wind up on the wrong side of public opinion you can bet the media’s been involved. While interactions with members of the media don’t necessarily need to be hostile, when you’re knee-deep in crisis most reporters are looking […]
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By erik on January 28, 2018
“Those who cannot remember the past are condemned to repeat it.” The quote is famous for a reason! Plenty of folks have come before you and made mistakes so that you don’t need to. Fortunately, Jonathan Bernstein has laid out a convenient list of the biggest mistakes in crisis communications. Learn them, know them, and avoid […]
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By erik on January 15, 2018
You can’t find a crisis without a social media component today. That means it’s critical everyone in your organization has some social media knowledge, and those responsible for crisis management are up to date on the latest and most effective means of communicating in the social media space. Data like that in this infographic from Filmora […]
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By erik on December 22, 2017
Crisis prevention saves lives, saves money, and saves reputation. Yet the majority of organizations neglect it until a major crisis hits. It shouldn’t take a dose of pain to spur you into action. In this popular article, Bernstein Crisis Management president Jonathan Bernstein lays out The 10 Steps of Crisis Prevention that can get you […]
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By erik on December 20, 2017
[Editor’s note: This guest post comes to us from Renée Denier. To submit a guest post, email erik@bernsteincrisismanagement.com] [Infographic] Are Businesses Too Confident About Cybersecurity? Between constant headlines of cyber breaches and attacks, the stakes have never been higher when it comes to the financial and reputational fallout of poor cybersecurity preparedness. While regular news […]
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By erik on December 8, 2017
We hear about product recalls all the time, but if your organization has never experienced one it can be hard to determine how much it might cost. While the numbers will vary depending on industry, product, and any number of other factors, the graphic below (from the Rentokill blog) illustrates the four main areas you need […]
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By erik on December 3, 2017
If you’re involved with crisis management you need to understand how journalists work. And today, journalists work on the internet and social media. Knowing how journalists operate means you can make their job easier, enhancing your chances of getting the coverage you want. Recently Cision shared an interesting infographic that includes a number of useful […]
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Jonathan L. Bernstein, founder and Chairman of Bernstein Crisis Management, Inc. has more than 25 years of experience in all aspects of crisis management – crisis response, vulnerability assessment, planning, training and simulations.[Read more ...]
Erik Bernstein is president of Bernstein Crisis Management. Erik started with BCM in 2009 as a writer and subsequently became social media manager for the consultancy itself as well as for a number of BCM clients before moving to the president position.
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