By Jonathan & Erik Bernstein on October 29, 2011
Admit mistakes, create solutions, move on At some point every organization will encounter a crisis. What sets the greats apart is the way they handle the situation, and what path they take after recovery. In a recent Businessweek article, leadership expert Marshall Goldsmith hit the nail on the head with this suggestion: Ask each person […]
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By Jonathan & Erik Bernstein on October 26, 2011
Fictional story stirs discussion “Margin Call” is a new film that aims to recreate the rapid fire nature of today’s crisis management. While it misses the mark in terms of reality, especially in the ethics department, it does open up avenues for discussion of real world crisis management. Forbes business writer Coeli Carr took this […]
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By Jonathan & Erik Bernstein on October 24, 2011
A simple way to defend against crisis Dark sites have been around almost as long as the public Web, but their importance has never been more clear than in today’s “instant response” climate. In post on his blog, Blogging Me, Blogging You, social media pro Ed Lee explained why you need to develop dark sites […]
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By Jonathan & Erik Bernstein on October 14, 2011
Simple solution solves sticky situation We’ve seen cases of rogue or accidental social media posts sending organizations into crisis, but did you know that even fully vetted updates are capable of causing a load of trouble? In a recent post on the Mindjumpers blog, social media strategist Marlene Friis took a look at how camera […]
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By Jonathan & Erik Bernstein on October 13, 2011
This post is a guest contribution by crisis management expert Rick Amme. Containing shocking stats and solid advice, it fits perfectly here on the Crisis Management blog. Without further ado, Rick Amme presents: Lightning Speed – Your Reputation Life Saver Here’s something to keep you awake at night. More than ever, you have precious little […]
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By Jonathan & Erik Bernstein on October 10, 2011
Treat the media right In the world of crisis management and public relations, the media is a double-edged sword. With the right treatment, you can turn the media into your greatest tool and ally. Piss them off, though, and you’ll have a monster on your hands. In order to help prevent that, here’s a list […]
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By Jonathan & Erik Bernstein on October 5, 2011
The story’s about you, take control! We say it all the time, “own your message,” but what does that mean, and how do you take it from concept to reality? In a post on the IMRE BuildIQ blog, McGavok Edwards shared some solid advice: Own the message – With planning behind you, you have a […]
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By Jonathan & Erik Bernstein on September 22, 2011
Be in position to help your community Regardless of whether your organization is a hospital, school, police station, church, or something entirely different, if you serve your community then you can expect them to turn to you for information and guidance in the event of a disaster. A bit of preparation can make you one […]
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By Jonathan & Erik Bernstein on September 21, 2011
Learning crisis patterns can help you prepare for the future Crisis communications is marked by increased stakeholder expectations of accountability mixed with a whole lot of uncertainty. We see three distinct phases in every crisis; the breaking phase, the maintenance phase and the resolution phase. The challenges of the breaking phase are to focus on […]
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By Jonathan & Erik Bernstein on September 20, 2011
Doing the right thing helps the bottom line It happens from time to time – organizations mess up. Whether it’s problems with new technology, lack of disaster preparedness, or just sending the wrong message, it’s how they recover that distinguishes the cream of the crop. While there are multiple steps to a good apology, one […]
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Jonathan L. Bernstein, founder and Chairman of Bernstein Crisis Management, Inc. has more than 25 years of experience in all aspects of crisis management – crisis response, vulnerability assessment, planning, training and simulations.[Read more ...]
Erik Bernstein is president of Bernstein Crisis Management. Erik started with BCM in 2009 as a writer and subsequently became social media manager for the consultancy itself as well as for a number of BCM clients before moving to the president position.
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