By Jonathan & Erik Bernstein on June 3, 2012
A positive reputation is a powerful crisis management tool The best reputation repair plan starts before a crisis occurs (but keep reading even if that ship has already sailed!). Be where your customers are, with an established presence that give people a reason to trust you. This might mean regular updates to a blog, Facebook, […]
[ Read More → ]
By Jonathan & Erik Bernstein on May 29, 2012
Just because a crisis isn’t in the news, doesn’t mean it’s gone for good Don’t shelve that bird flu crisis plan just yet. In case anyone had assumed this threat was completely gone simply because it vanished from mainstream media coverage,the disease has actually killed two people this year in China, and another large outbreak […]
[ Read More → ]
By Jonathan & Erik Bernstein on May 24, 2012
What does your Siri history say about you? How would you feel if we told you that the phone a great deal of your employees are carting around has transmitted data listing every new place they’ve visited in the past several months? Oh, and it’s also copied every entry in their contact list and every […]
[ Read More → ]
By Jonathan & Erik Bernstein on May 21, 2012
Quick slip leads to national crisis Sandwich specialist Arby’s is the latest to join the long list of fast food organizations to have served up various body parts to customers. By literally serving a 14-year-old a piece of an employee’s finger in a roast beef sandwich, one Michigan-area Arby’s kicked off a national crisis. Arby’s […]
[ Read More → ]
By Jonathan & Erik Bernstein on May 16, 2012
Citibank – A Grimm Fairy Tale by Jonathan Bernstein Once upon a time there were two young bankers. We shall call them Mut and Geoff. Mut and Geoff were employed by — yea, verily — a bank. We shall call it Citibank. They worked in the towne of Pasadena, in the shire of Los Angeles. […]
[ Read More → ]
By Jonathan & Erik Bernstein on May 15, 2012
[Editor’s note: We’re pleased to bring you this description of the Digital Media Law Project, written by Jeff Hermes, its director. We’re sure you’ll see the relevance to the field of crisis management.] Providing Legal Resources to Online Journalism Although some sectors of the journalism industry have recently shown signs of recovery, the future of […]
[ Read More → ]
By Jonathan & Erik Bernstein on May 14, 2012
Quality response is key The surging popularity of social reviews by customers, along with the increasing heed they are paid by those seeking to hire a contractor or make a purchase, makes responding to and resolving complaints a major priority. Many will be rational, some will be pure emotional venting, and yes, there will be […]
[ Read More → ]
By Jonathan & Erik Bernstein on May 12, 2012
Get it right, or the world will hear When passengers aboard a Middle East Airlines flight discovered that not only did their plane have no air conditioning in the scorching heat, but was also full of broken tables, malfunctioning entertainment systems, and safety booklets stuck together with chewing gum, the logical first step was to […]
[ Read More → ]
By Jonathan & Erik Bernstein on May 7, 2012
[Editor’s note: Today we bring you a special guest post by our multi-cultural colleague, Carlos Victor Costa, that takes a hard look at the Spanish royal family’s most recent crisis] Crisis Management During Hard Times: Lessons from the King and the Elephants Once upon a time there was a very happy Kingdom with a much […]
[ Read More → ]
By Jonathan & Erik Bernstein on April 30, 2012
[Editors’ Note: We’re pleased to bring you this guest blog post by Bernstein Crisis Management contractor Chris Syme, excerpted from her new book.] Keep your ear to the ground, and catch crises early One of the best ways to avert a crisis is to see one coming and be proactive. Savvy crisis managers monitor online […]
[ Read More → ]
Jonathan L. Bernstein, founder and Chairman of Bernstein Crisis Management, Inc. has more than 25 years of experience in all aspects of crisis management – crisis response, vulnerability assessment, planning, training and simulations.[Read more ...]
Erik Bernstein is president of Bernstein Crisis Management. Erik started with BCM in 2009 as a writer and subsequently became social media manager for the consultancy itself as well as for a number of BCM clients before moving to the president position.
[Read more ...]