By Jonathan & Erik Bernstein on August 10, 2012
Sarcasm becomes reality for Travelocity The old, sardonic phrase “no good deed goes unpunished” isn’t exactly true. Doing good for your stakeholders is a great way to sink roots into your community and grow your reputation. The lesson that Travelocity should learn from its latest social media misstep is that “no incautious good deed goes […]
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By Jonathan & Erik Bernstein on August 6, 2012
Technology outpaces security Let’s assume (against the odds) that you’ve been thorough about online password security. You don’t use common garbage passwords like 1234, qwerty, or your birthday, you make sure not to share the same passes between accounts, and your security questions have answers that aren’t in the public domain. That means that your […]
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By Jonathan & Erik Bernstein on August 3, 2012
Sick worker triggers health alert for salad bar [Editor’s note: We’re pleased to bring you another guest article from crisis consultant and frequent contributor Tony Jaques] When hepatitis A was discovered in a worker at Sydney fresh salad bar SumoSalad, the company initially did some things well, but they also made some crucial errors in […]
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By Jonathan & Erik Bernstein on July 31, 2012
This past week on The Crisis Show, hosts Jonathan Bernstein, Rich Klein, and Melissa Agnes had no shortage of topics to cover. The Aurora theater shootings were a grim reminder to us all of the possible dangers in everyday life, and our hosts discussed the implications of this act, as well as some ways to […]
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By Jonathan & Erik Bernstein on July 28, 2012
Social media crisis prevention done right Not long ago we wrote about the U.S. Navy making use of social media for crisis management and community building. Now, we’ve got another great example of social media policy from their counterparts at the U.S. Air Force. “Navigating the Social Network” is a comprehensive document that serves to […]
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By Jonathan & Erik Bernstein on July 25, 2012
THE OUTRAGE TRAP Opinion Piece by Jonathan Bernstein What do these three claims have in common? President Obama’s finance team and Nancy Pelosi are recommending a 1% transaction tax on all financial transactions. Mitt Romney said, “Of course I’ll win, I’m the white guy.” Target Corporation does not contribute to veterans’ causes and provides corporate […]
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By Jonathan & Erik Bernstein on July 23, 2012
Hasty announcement will lead to trouble down the line The Freeh Report contains seriously damning reports of Joe Paterno’s help in covering up allegations against Jerry Sandusky, and even as Paterno’s statue is removed from the Penn State campus, his family is continuing to rail against the idea that he played any part in the […]
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By Jonathan & Erik Bernstein on July 20, 2012
Dishonest promotion leads to massive fine Drug giant GlaxoSmithKline will plead guilty and pay $3 billion to resolve federal criminal and civil inquiries arising from the company’s illegal promotion of some of its products, its failure to report safety data and alleged false price reporting, the Justice Department announced Monday. The company agreed to plead […]
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By Jonathan & Erik Bernstein on July 17, 2012
Why you should care Editor’s note: The following is a powerful personal story from Dan Stoneking, Director of FEMA’s Office of External Affairs, that speaks to the importance of proper crisis preparation. On Saturday, 29 June, I woke at 3:00 a.m., startled at how hot it was in our room. I looked around and saw […]
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By Jonathan & Erik Bernstein on July 12, 2012
A $3B scandal, more Toyota recalls, and Swedish Tweets Corporate crises were a major topic on this week’s episode of The Crisis Show. Hosts Jonathan Bernstein, Melissa Agnes, and Rich Klein talked about Glaxo’s $3B fail, resulting from a guilty plea to several federal charges involving unethical practices. They also hit on Toyota’s never ending […]
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Jonathan L. Bernstein, founder and Chairman of Bernstein Crisis Management, Inc. has more than 25 years of experience in all aspects of crisis management – crisis response, vulnerability assessment, planning, training and simulations.[Read more ...]
Erik Bernstein is president of Bernstein Crisis Management. Erik started with BCM in 2009 as a writer and subsequently became social media manager for the consultancy itself as well as for a number of BCM clients before moving to the president position.
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