By Jonathan & Erik Bernstein on November 21, 2012
Compassionate and conscientious email staves off reputation crisis In a recent article on the Bernstein Crisis Management blog, we discussed a crisis management email from Twitter that was missing a core component – compassion. Now, we’d like to show you an example of a company absolutely nailing it that was brought to our attention by […]
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By Jonathan & Erik Bernstein on November 18, 2012
Automaker continues its crisis management mishaps Yes, Toyota really is in the process of yet another major recall. Although it looks like the company may be learning from previous crisis management (no injuries or accidents related to this one), the fact that it’s recalling hundreds of thousands of cars every few months constantly threatens to […]
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By Jonathan & Erik Bernstein on November 14, 2012
When it’s OK to laugh, and when it’s not When Richard Neill posted a sarcastic comment on the Facebook page of Euro female care company Bodyform lambasting their “lies” about a woman’s time of the month, he probably expected to link it to a couple friends and have a good laugh. However, much as with […]
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By Jonathan & Erik Bernstein on November 9, 2012
It takes a healthy mind to navigate crisis management Our brains do not operate well under stress. Have you had mundane experiences like this? It’s your turn in the hot seat during a board game, and that answer that should be so simple just won’t come to mind until time is up. Or how about […]
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By Jonathan & Erik Bernstein on November 5, 2012
Agency once again takes to the ‘net for crisis management FEMA’s been working hard these past weeks, and the agency’s not resting as thousands are left needing critical services in the wake of Hurricane Sandy. In the midst of all this crisis management there have been a host of false rumors floating around, from social […]
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By Jonathan & Erik Bernstein on November 4, 2012
Editor’s Note: Winnie the Pooh and Friends encounter many crises in the Hundred Acre Woods, but always manage to muddle through. In this post, guest author Brian Adams connects quotes from these cartoony creatures to the world of social media. Winnie the Pooh and his friends had wonderful opinions about the world around them but […]
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By Jonathan & Erik Bernstein on October 31, 2012
Missing words create crisis for the organization Yet another employee error has landed a major organization in hot water on social media. Earlier this month, the following message was posted on the Australian Red Cross Blood Service Facebook page under its official employee account: “…the Blood Service has to have a screening process in place […]
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By Jonathan & Erik Bernstein on October 30, 2012
Hurricane Sandy brings a wide range of dangers, many that persist after the storm has moved on. Please heed these after-storm survival warnings from FEMA, and don’t forget to share them with relatives, friends and neighbors! CPSC, FEMA and USFA Warn About Deadly Dangers After Hurricane Sandy Passes WASHINGTON, D.C. – Hurricane Sandy is a […]
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By Jonathan & Erik Bernstein on October 29, 2012
FEMA’s learned well from its experiences, and is making sure to keep the lines of communication open as Hurricane Sandy begins to make landfall. Here’s another update on what they’re doing, as well as where the public can turn for help or news of the storm. As Hurricane Sandy approaches… According to the NOAA National […]
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By Jonathan & Erik Bernstein on October 28, 2012
Winds from Sandy are already being felt on the East coast, and with widespread power outages predicted the public is going to have to be prepared. FEMA has done an excellent job of sharing information over the ‘net, utilizing several websites, social media accounts, and emails full of tips like the following, aimed at keeping […]
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Jonathan L. Bernstein, founder and Chairman of Bernstein Crisis Management, Inc. has more than 25 years of experience in all aspects of crisis management – crisis response, vulnerability assessment, planning, training and simulations.[Read more ...]
Erik Bernstein is president of Bernstein Crisis Management. Erik started with BCM in 2009 as a writer and subsequently became social media manager for the consultancy itself as well as for a number of BCM clients before moving to the president position.
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