By Jonathan & Erik Bernstein on March 22, 2013
[Editor’s note: In this guest submission, Jason Snyder, VP of WordWrite Communications, explains why it’s critical for hospitals to invest in crisis communications and reputation management planning, especially in this period of healthcare reform.] Hospitals, rife with risk, need a crisis communications plan “As long as they spell my name right.” There are plenty of […]
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By Jonathan & Erik Bernstein on March 20, 2013
Don’t wait until you’re forced to do the right thing Volkswagon is the latest organization to be pushed into action by an investigation from China’s state-run TV broadcaster, China Central Television. While reports indicate that Chinese investigators have been looking into issues with gearboxes from several German automakers since around this time last year, VW […]
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By Jonathan & Erik Bernstein on March 17, 2013
Issues with three more ships raise serious crisis management concerns Just as Carnival escaped its position at the top of the news cycle following the drama surrounding the lengthy Triumph tow, another of its ships, Elation, reported steering issues and was escorted back to a nearby port by tugs. At that point, Carnival execs had […]
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By Jonathan & Erik Bernstein on March 13, 2013
Shady investigative practices land Harvard in need of crisis management Digital privacy is certainly a hot-button topic these days, as Harvard administrators quickly found out after its search through archived emails of 16 resident deans not only without permission, but without any notification, raised a ruckus, creating a need for crisis management. Harvard did issue […]
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By Jonathan & Erik Bernstein on March 12, 2013
Reputation management is a cornerstone of business, regardless of how big you get Google will pay a $7 million fine to settle a multistate investigation into a snoopy software program that enabled the Internet search leader to intercept emails, passwords and other sensitive information sent several years ago over unprotected wireless networks in neighborhoods across […]
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By Jonathan & Erik Bernstein on March 7, 2013
Strong communication is an essential ingredient for crisis management Merrie Spaeth’s BIMBO Awards nominations never fail to provide perfect examples of what NOT to do when speaking to the media. In fact, it certainly looks like foot-in-mouth disease is making the rounds again, because this month brings us quite a few displays of poor communication, […]
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By Jonathan & Erik Bernstein on March 6, 2013
[Editor’s note: In this guest post, Don Martin, president of Don Martin Public Affairs, outlines the dangers that arise when legal and PR don’t work together, as well as the benefits to be reaped when they cooperate.] In most corporate situations or crisis the inevitable question arises about which role is paramount — the legal […]
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By Jonathan & Erik Bernstein on March 2, 2013
Dishonesty is a major crisis management no-no Last Friday, after the sudden resignation of its CEO, the chairman of local news website network Daily Voice sent all employees an email promising good news and big changes. However, upon arrival Monday morning, many of the excited employees were devastated to discover that the “good news” included […]
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Jonathan L. Bernstein, founder and Chairman of Bernstein Crisis Management, Inc. has more than 25 years of experience in all aspects of crisis management – crisis response, vulnerability assessment, planning, training and simulations.[Read more ...]
Erik Bernstein is president of Bernstein Crisis Management. Erik started with BCM in 2009 as a writer and subsequently became social media manager for the consultancy itself as well as for a number of BCM clients before moving to the president position.
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