By Jonathan & Erik Bernstein on April 23, 2013
Editor’s note: This guest post from Jeff Chatterton, a crisis management expert we’re proud to have as a Bernstein Crisis Management contractor, examines what the next steps should be for organizations of all types following the events of last week. I think everyone breathed a sigh of relief when police officers converged on a bloody, […]
[ Read More → ]
By Jonathan & Erik Bernstein on April 20, 2013
When signs of impending crisis appear, it’s no time for patchwork fixes Often, long before a major crisis strikes, there is some sort of indication that trouble’s brewing. In the case of the Texas fertilizer facility that exploded this week, a report from USAToday’s Chuck Raasch and Sharon Jayson indicates that the company may have […]
[ Read More → ]
By Jonathan & Erik Bernstein on April 19, 2013
Editor’s note: We don’t usually cross-post between our two blogs, but given recent events we feel it’s important for the following to reach as many eyes as possible. I know something about terrorists. From 1972-74 I was part of a US Army counterintelligence operation that successfully infiltrated a front group for what became known as […]
[ Read More → ]
By Jonathan & Erik Bernstein on April 13, 2013
When it rains, it pours. Just ask Carnival’s crisis management team. In yet another blow to a Carnival Cruise Line’s barely-standing reputation, a CDC report detailing the failure of the ship “Fascination” to meet cleanliness and food service standards is making the media rounds. Here’s a sample of what’s being said, from an ABC News […]
[ Read More → ]
By Jonathan & Erik Bernstein on April 10, 2013
Claiming ignorance is not good crisis management As a consumer, how much confidence would you lose in a company if they couldn’t tell you where they picked up 50,000 tons of meat? The Dutch suppliers being questioned in the latest horsemeat development may as well be saying, “hey, we’re either lying to you or horribly […]
[ Read More → ]
By Jonathan & Erik Bernstein on April 8, 2013
View things through your audience’s eyes and gain valuable crisis communications insights It’s become fairly accepted that, when found to be in the wrong, organizations should explain what happened, how they plan to set things right, and how they plan to prevent the same issue from occurring again. One critical factor that’s often missing, however, […]
[ Read More → ]
By Jonathan & Erik Bernstein on April 4, 2013
Nearly 11 million pounds of frozen foods pulled from shelves According to USA Today, Rich Products has called for the recall of nearly 11 million pounds of frozen mini cheeseburgers, sandwiches, quesadillas, pizzas and other snacks sold under the Farm Rich, Market Day and Schwan’s brands because of potential E. coli contamination. So often when […]
[ Read More → ]
By Jonathan & Erik Bernstein on April 2, 2013
Shocking footage shows coach shoving, throwing balls at player’s heads Rutgers University is facing a major crisis after video showing men’s basketball coach Mike Rice hurling basketballs at player’s heads, shoving, yanking collars, and screaming homophopic slurs was broadcast on ESPN’s “Outside the Lines” this afternoon. Video of Rutgers practices from the past two years […]
[ Read More → ]
By Jonathan & Erik Bernstein on March 27, 2013
Unprecedented attack demonstrates the dangers that lie ahead Around the world, ‘net users are experiencing slowed connections as a result of what may be the largest cyber battle to date. Spam fighting group Spamhaus has been facing an extended and incredibly powerful DDoS attack from Cyberbunker, a Dutch web host recently blacklisted for hosting a […]
[ Read More → ]
Jonathan L. Bernstein, founder and Chairman of Bernstein Crisis Management, Inc. has more than 25 years of experience in all aspects of crisis management – crisis response, vulnerability assessment, planning, training and simulations.[Read more ...]
Erik Bernstein is president of Bernstein Crisis Management. Erik started with BCM in 2009 as a writer and subsequently became social media manager for the consultancy itself as well as for a number of BCM clients before moving to the president position.
[Read more ...]