By Jonathan & Erik Bernstein on May 22, 2013
What would your advice be in this ugly situation? Toronto Mayor Rob Ford is in serious trouble after two separate media outlets were shown video of him (allegedly) smoking crack cocaine with a pair of drug dealers. The Toronto Star published an account of the video, written by the reporters who viewed it, Robyn Doolittle […]
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By Jonathan & Erik Bernstein on May 20, 2013
Revelation of decades-long data access for reporters creates reputation crisis While Bloomberg‘s data terminals, which serve up volumes of intricately detailed financial information to Wall Street pros on a daily basis, have enjoyed a reputation as must-have tools, a privacy breach scandal has landed the company in a threatening crisis. Last week, it was revealed […]
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By Jonathan & Erik Bernstein on May 16, 2013
Unfounded complaints reflect poorly on golf pro One major rule of PR — If you’re going to make public accusations, then you sure as heck better be able to back them up. Pro golfer Sergio Garcia learned this lesson the hard way when he complained to the media that Tiger Woods had caused him to […]
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By Jonathan & Erik Bernstein on May 15, 2013
Were you aware of this sneaky way your system can be infected? Rarely a week goes by now that we don’t hear of a new cyber attack as hackers’ approaches become more bold and sophisticated. Early this month, a U.S. Department of Labor page that shares information on toxic substances at facilities around the U.S. […]
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By Jonathan & Erik Bernstein on May 9, 2013
Going risqué can quickly create a need for crisis management The world of advertising gives us quite a bit of fodder, probably because those in the biz are constantly trying to draw a reaction from the public. The danger there is that it’s quite easy to go too far, putting a company’s reputation at risk. For […]
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By Jonathan & Erik Bernstein on May 6, 2013
Cellular phones are pushed as a premiere crisis management tool, but will yours have service when you need it most? These days, a good portion of the population has no land line at all, and runs their calls (and much of their internet use) entirely through cellular. Problem is, when disasters strike, cell service isn’t […]
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By Jonathan & Erik Bernstein on May 4, 2013
New, FREE disaster crisis management resource If the disasters of recent years have taught us anything, it’s that trained volunteers have the power to make a massive difference in the lives of those affected. To that point, DisasterReady.org has been established by the Cornerstone OnDemand Foundation to “increase the preparedness and effectiveness of humanitarian aid […]
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By Jonathan & Erik Bernstein on May 1, 2013
Take these steps and make every employee a crisis management asset Sure, your employees are hired to fill specific roles, but anyone who’s been in the middle of a crisis situation knows that a whole new set of responsibilities pops up, whether you’re ready or not. BCM president Jonathan Bernstein was recently interviewed for a […]
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By Jonathan & Erik Bernstein on April 25, 2013
Proving you’ve changed is a key goal of crisis management for reputation damage When your brand’s been in hot water repeatedly, simply talking about the changes you’re making isn’t enough. For instance, is anyone out there rushing to hop on a Carnival cruise right now? We sure aren’t! The company hasn’t been able to get […]
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Jonathan L. Bernstein, founder and Chairman of Bernstein Crisis Management, Inc. has more than 25 years of experience in all aspects of crisis management – crisis response, vulnerability assessment, planning, training and simulations.[Read more ...]
Erik Bernstein is president of Bernstein Crisis Management. Erik started with BCM in 2009 as a writer and subsequently became social media manager for the consultancy itself as well as for a number of BCM clients before moving to the president position.
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