By Jonathan & Erik Bernstein on October 1, 2013
Rockstar’s reputation may hang in the balance With Grand Theft Auto V claiming the record for not only the fastest-selling video game, but also fastest-selling entertainment product of all time, creator Rockstar North is in crisis management mode as it prepares its servers to handle millions more players than expected at the launch of its […]
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By Jonathan & Erik Bernstein on September 30, 2013
Always ask, “who could be offended by this?” When launching a major promo for a product, it’s Crisis Management 101, it’s very important to do your homework to ensure that you won’t be creating an ugly situation in the process. After reading about Coca-Cola’s latest marketing #fail there should be no doubts as to why. […]
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By Jonathan & Erik Bernstein on September 22, 2013
USDA and meat industry ignoring massive warning signs A pilot program meant to more rapidly identify contamination in the plants which process the meat we eat on a daily basis has been an utter failure, yet still may be implemented as the USDA standard. The Washington Post’s Kimberly Kindy explains: The program allows meat producers […]
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By Jonathan & Erik Bernstein on September 18, 2013
How will the organization handle the revelation of Scout-on-Scout abuse records? The Boy Scouts of America is surely ramping up crisis management efforts as it faces what could be another major blow to its reputation, with a Florida judge ordering the first known release of documentation regarding Scout-on-Scout abuse. The Sarasota Herald Tribune’s Elizabeth Johnson […]
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By Jonathan & Erik Bernstein on September 14, 2013
THINK before you communicate! [Editor’s note: Thank you to reader Kim May for bringing this case to our attention! If you see a topic you think would make for a good blog post, send it on over to erik@bernsteincrisismanagement.com] Would a picture of a dead dog with a concerned-looking man performing CPR make you want […]
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By Jonathan & Erik Bernstein on September 3, 2013
Business as usual in one country can create a dangerous backlash in another The U.S. headquarters of Dunkin’ Donuts has apologized for a Thai campaign that depicted a woman in blackface makeup after it raised a ruckus here in the US. While a campaign like this seems to be an obvious no-no, the Thai Dunkin […]
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By Jonathan & Erik Bernstein on August 20, 2013
U.S. CPSC putting social media and e-comms to work to better protect the public Just yesterday we ran a post applauding the crisis management efforts put forth by FEMA’s Ready.org, and now we have another example of excellent crisis communications to share, this time from the U.S. Consumer Product Safety Commission. These are the guys […]
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Jonathan L. Bernstein, founder and Chairman of Bernstein Crisis Management, Inc. has more than 25 years of experience in all aspects of crisis management – crisis response, vulnerability assessment, planning, training and simulations.[Read more ...]
Erik Bernstein is president of Bernstein Crisis Management. Erik started with BCM in 2009 as a writer and subsequently became social media manager for the consultancy itself as well as for a number of BCM clients before moving to the president position.
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