By Jonathan & Erik Bernstein on January 25, 2014
Will the uproar from NASA and the family of astronauts on the mission force the singer to change her song? We all know pop stars like to use shock value to pump up the sales, but a song from Beyonce’s latest album has crossed the line, and ticked a lot of people off in the […]
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By Jonathan & Erik Bernstein on January 21, 2014
Competent, confident, and compassionate – the Three C’s of Crisis Communications Renown Regional Medical Center was the scene of a tragic shooting incident last month when a man calmly walked into a doctor’s office and fired, killing two and wounding two more. As the scene of the crime, and a large area service provider, Renown […]
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By erik on January 16, 2014
Does your crisis management planning include cyber crime? Every year brings new threats to the forefront, and according to experts 2014 is going to see an explosion in the number, and severity of, cyber attacks. If your crisis management plans don’t already include the possibility of data theft, systems being held ransom, or even completely […]
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By Jonathan & Erik Bernstein on January 15, 2014
Could false reviews be hurting your business? A new study is shedding light on the shady world of Yelp review fraud, a topic that’s coming up more and more frequently as the importance of online reputation works its way into mainstream thinking. Harvard Business School’s Michael Luca and Boston University School of Management’s Georgios Zervas […]
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By Jonathan & Erik Bernstein on January 12, 2014
Social media has changed the face of disaster response in a big way With its unparalleled reach, shareability and ability to be accessed from almost anywhere, social media has become the go-to tool for crisis management the world over. Just have a look at this infographic, from the University of San Francisco, describing how social […]
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By erik on January 10, 2014
Is there an epidemic of bad behavior at the network? MSNBC TV hosts have been creating loads of reputation issues for themselves recently. From Martin Bashir’s resignation following nasty comments he made about Sarah Palin on his show, to Alec Baldwin making a quick exit after being recorded using anti-gay slurs toward the paparazzi, to […]
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By erik on January 6, 2014
Fantastic use of technology to protect both humans and sharks from unwanted interaction How great would it be if dangerous animals could give everyone a heads up before they headed into an area shared by humans to do their thing? That’s the question the Surf Life Saving Western Australia program aims to answer with its […]
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By Jonathan & Erik Bernstein on January 3, 2014
Late deliveries meant angry customers for the two major package carries The days surrounding Christmas see, hands down, the most package deliveries of the year, most of which are delivered by the two major carriers – FedEx and UPS. This year, both took a major battering in the reputation department when an overloaded system resulted […]
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Jonathan L. Bernstein, founder and Chairman of Bernstein Crisis Management, Inc. has more than 25 years of experience in all aspects of crisis management – crisis response, vulnerability assessment, planning, training and simulations.[Read more ...]
Erik Bernstein is president of Bernstein Crisis Management. Erik started with BCM in 2009 as a writer and subsequently became social media manager for the consultancy itself as well as for a number of BCM clients before moving to the president position.
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