By erik on April 24, 2014
Are San Jose airport officials making you feel secure? The story of the teen who managed to sneak into San Jose International airport, cross the tarmac, and climb into the wheel well of a waiting plane – and then actually survive a flight to Hawaii, is making headlines around the world. It’s sensational, and it […]
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By Jonathan & Erik Bernstein on April 19, 2014
[Editor’s Note: The following guest post comes to us from Rick Kelly, Vice President of Strategic Communications at Triad Strategies] It’s called “confirmation bias,” and Texas U.S. Sen. Ted Cruz, Republican/teabagger extraordinaire, is positioned to become its unintended poster boy this week after he asked his Facebook “friends” what they thought of ObamaCare, aka the […]
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By Jonathan & Erik Bernstein on April 18, 2014
Take care of your reputation and it will take care of you Whatever your organization does, it’s a safe bet to assume you’re looking for ways to manage your online reputation. After all, with pretty much all of us carrying a teeny tiny research machine in our pocket in the form of a smartphone, what […]
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By Jonathan & Erik Bernstein on April 14, 2014
Why renew focus on an issue you’d clearly rather avoid speaking openly about? New Jersey Gov. Chris Christie (R) would probably love to have this whole George Washington Bridge scandal just…go away. It seems Christie felt he was expected to do something to explain things, but his choice to appoint a friendly lawyer to “investigate” […]
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By erik on April 11, 2014
Forgetting this key ingredient can sink your crisis communications efforts Heavy social media users probably noticed the recent HootSuite outage which left many, including us, unable to access the popular utility during the evening hours. Having any service you use regularly to do business go down is a big deal, and even more so considering […]
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By Jonathan & Erik Bernstein on April 8, 2014
Saying you’ll clean up your act is one thing, backing it up is another General Motors is the latest carmaker to come under fire for failure to address safety issues (and defending that decision) after it was revealed that it had swept reports of defective ignition switches, responsible for some 12 deaths, under the rug […]
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By Jonathan & Erik Bernstein on April 5, 2014
[Editor’s note: We asked to reprint this article from Tony Jaques’ “Managing Outcomes” newsletter because it addresses an issue we constantly see major organizations ignore – the fact that advertising can, and often does, create unnecessary reputation threats.] Two of Australia’s largest corporations are under fire because of their advertising. The Victorian Supreme Court recently […]
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By Jonathan & Erik Bernstein on April 2, 2014
Example of how the cybersecurity issues of others can quickly become your own As cybercrime becomes ever more lucrative, hackers are seeking to attack specific targets in any way possible. In a reminder of the reality that, even if your systems are secure, there are ways for criminals to target your customers from other angles, […]
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By Jonathan & Erik Bernstein on March 31, 2014
When you own a business, the actions of your employees, even when not at work, can reflect poorly on you. Earlier this month, a New York tattoo artist employed by the Red Legged Devil tattoo shop owned by Chris Torres posted a picture to Instagram of him tattooing his dog, which was under anesthesia for […]
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By Jonathan & Erik Bernstein on March 29, 2014
Rapid response mitigates damage from potentially devastating incident Anyone in the hospitality business will tell you that bad behavior by guests has the potential to create crises, but what if that behavior wasn’t happening in a hotel suite, but rather in someone’s home? That’s exactly the situation Airbnb, the travel website where users book stays […]
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Jonathan L. Bernstein, founder and Chairman of Bernstein Crisis Management, Inc. has more than 25 years of experience in all aspects of crisis management – crisis response, vulnerability assessment, planning, training and simulations.[Read more ...]
Erik Bernstein is president of Bernstein Crisis Management. Erik started with BCM in 2009 as a writer and subsequently became social media manager for the consultancy itself as well as for a number of BCM clients before moving to the president position.
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