By Jonathan & Erik Bernstein on September 30, 2014
Are you protecting your most valuable asset? We’ve been saying for years that reputation is, without a doubt, your most valuable asset, and as time rolls on that statement continues to be cemented as truth on an almost daily basis. Whether you’re a massive multinational organization or a single person, your reputation will continue to […]
[ Read More → ]
By Jonathan & Erik Bernstein on September 27, 2014
Yet another reminder of the need to include data breaches at your org and others’ in crisis management plans Japan Airlines has joined the data breach club, announcing that hackers had made away personal info belonging to several hundred thousand of its Frequent Flier club members. The Japan Times reports: Hackers may have stolen details […]
[ Read More → ]
By Jonathan & Erik Bernstein on September 20, 2014
Would your organization have a plan in place? The Target hack has been dethroned as the largest known data breach after less than a year following Home Depot’s revelation that some 56 million credit and debit cards were exposed to hackers due to an assault via customized malware. The Wall Street Journal’s Robin Sidel reports: […]
[ Read More → ]
By Jonathan & Erik Bernstein on September 10, 2014
A call to action through education The longer crises are allowed to go on without definitive action being taken, the more damage is caused. When you have events like the current Ebola outbreak, that involve not one individual or organization, but many, the response becomes far more complex. In a continuation of its tried-and-true tactic […]
[ Read More → ]
By Jonathan & Erik Bernstein on September 6, 2014
Incredible example of media prowess from a five year old While media training can make anyone better at speaking to the press, some people are just naturals, even at the age of five. If you haven’t seen the viral video of a young boy absolutely dominating an interview with his local news channel, have a […]
[ Read More → ]
By Jonathan & Erik Bernstein on September 3, 2014
Strong statement to kick things off, but it was missing something Home Depot may be joining the ranks of Target, P.F. Changs, and many others after announcing that it is looking into “unusual activity” involves the security of its data. While we give them due credit for not sitting mum on the topic, and coming […]
[ Read More → ]
By Jonathan & Erik Bernstein on August 30, 2014
[From the Ed: We’re happy to share the following guest article from Hungarian crisis communications expert Kornel Bohm.] Choosing the right crisis communication strategy An intense situation, like a crisis, is accompanied by extreme emotions, and frustration, confusion, lethargy, fury, or even shame or a thirst for revenge – just to mention the most common ones […]
[ Read More → ]
By Jonathan & Erik Bernstein on August 27, 2014
Like it or not, you will be held accountable for your actions The Internet has established a whole new level of accountability for major organizations. Which facts and figures see the light of day are no longer controlled by the companies involved, nor are they buried deep in financial journals your average person will never […]
[ Read More → ]
Jonathan L. Bernstein, founder and Chairman of Bernstein Crisis Management, Inc. has more than 25 years of experience in all aspects of crisis management – crisis response, vulnerability assessment, planning, training and simulations.[Read more ...]
Erik Bernstein is president of Bernstein Crisis Management. Erik started with BCM in 2009 as a writer and subsequently became social media manager for the consultancy itself as well as for a number of BCM clients before moving to the president position.
[Read more ...]