By Jonathan & Erik Bernstein on November 14, 2015
Regulators losing patience with auto industry deception When the massive auto industry airbag recalls were first announced we were critical of the airbags’ manufacturer Takata and the way it chose to handle crisis management. Now, months down the road, Takata’s failure to come clean is resulting in serious monetary loss. At $200 million, the fine handed […]
By Jonathan & Erik Bernstein on September 10, 2015
Patching a security risk and creating more in the process The major Uconnect hack that left 1.4 million Chrysler vehicles in danger was pursued vigorously by the National Highway Transportation Safety Administration, and to its credit the carmaker acted quickly. Problem is, taking action quickly isn’t always the best route if the crisis management measures […]
By Jonathan & Erik Bernstein on September 8, 2015
How do food recalls affect your business? Food recalls are the most common type of recall we see. Just because they’re common doesn’t render their impact any less though. Indeed, food recalls have an affect on many aspects of business you may not have ever considered. If you haven’t given too much thought to exactly […]
By Jonathan & Erik Bernstein on April 8, 2014
Saying you’ll clean up your act is one thing, backing it up is another General Motors is the latest carmaker to come under fire for failure to address safety issues (and defending that decision) after it was revealed that it had swept reports of defective ignition switches, responsible for some 12 deaths, under the rug […]
By Jonathan & Erik Bernstein on April 10, 2013
Claiming ignorance is not good crisis management As a consumer, how much confidence would you lose in a company if they couldn’t tell you where they picked up 50,000 tons of meat? The Dutch suppliers being questioned in the latest horsemeat development may as well be saying, “hey, we’re either lying to you or horribly […]
By Jonathan & Erik Bernstein on April 4, 2013
Nearly 11 million pounds of frozen foods pulled from shelves According to USA Today, Rich Products has called for the recall of nearly 11 million pounds of frozen mini cheeseburgers, sandwiches, quesadillas, pizzas and other snacks sold under the Farm Rich, Market Day and Schwan’s brands because of potential E. coli contamination. So often when […]
By Jonathan & Erik Bernstein on March 20, 2013
Don’t wait until you’re forced to do the right thing Volkswagon is the latest organization to be pushed into action by an investigation from China’s state-run TV broadcaster, China Central Television. While reports indicate that Chinese investigators have been looking into issues with gearboxes from several German automakers since around this time last year, VW […]
By Jonathan & Erik Bernstein on February 24, 2013
Second outbreak in as many months from Cardinal Meat Specialists As if the beef industry wasn’t in enough trouble with the entire horsemeat debacle, the Canadian Food Inspection Agency has confirmed that two people have contracted food poisoning, caused by E. coli, after eating frozen beef burgers. The company responsible for manufacturing the burgers, Cardinal […]
By Jonathan & Erik Bernstein on November 18, 2012
Automaker continues its crisis management mishaps Yes, Toyota really is in the process of yet another major recall. Although it looks like the company may be learning from previous crisis management (no injuries or accidents related to this one), the fact that it’s recalling hundreds of thousands of cars every few months constantly threatens to […]
Jonathan L. Bernstein, founder and Chairman of Bernstein Crisis Management, Inc. has more than 25 years of experience in all aspects of crisis management – crisis response, vulnerability assessment, planning, training and simulations.[Read more ...]
Erik Bernstein is president of Bernstein Crisis Management. Erik started with BCM in 2009 as a writer and subsequently became social media manager for the consultancy itself as well as for a number of BCM clients before moving to the president position.
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