By Jonathan & Erik Bernstein on August 29, 2015
Live up to expectations, or get what’s coming to you [Editor’s note: This special post by Jonathan Bernstein touches on a point we’ve been discussing more and more internally over the past year. Whatever you really are, however you behave “behind closed doors” will come out, and if it doesn’t match up to the image […]
By Jonathan & Erik Bernstein on January 26, 2015
“I’d probably do it again.” Lance Armstrong’s unabashed lying, and subsequent non-apology, marked his story as one of the biggest falls from grace in sports history. After a series of disastrous media appearances following the United States Anti-Doping Agency’s damning report on his abuse of performance enhancing drugs and other illegal practices meant to boost […]
By Jonathan & Erik Bernstein on December 12, 2014
Genuine care delivers crisis management dividends We see a lot of apologies these days, but more often than not they fail to hit home. Whether they’re lacking critical components like compassion, competence and confidence dragging or they take the route of the ugly “non-apology”, it seems tough for many to say “I’m sorry”. That’s why, […]
By Jonathan & Erik Bernstein on December 10, 2014
What are the implications for crisis management as the social networks beats out Twitter for most active users? Photo-sharing service Instagram announced this week that it had officially bypassed Twitter to take the title of “most active users”. Boasting more than 300 million monthly active users who share more than 70 million photos and videos […]
By Jonathan & Erik Bernstein on September 30, 2014
Are you protecting your most valuable asset? We’ve been saying for years that reputation is, without a doubt, your most valuable asset, and as time rolls on that statement continues to be cemented as truth on an almost daily basis. Whether you’re a massive multinational organization or a single person, your reputation will continue to […]
Jonathan L. Bernstein, founder and Chairman of Bernstein Crisis Management, Inc. has more than 25 years of experience in all aspects of crisis management – crisis response, vulnerability assessment, planning, training and simulations.[Read more ...]
Erik Bernstein is president of Bernstein Crisis Management. Erik started with BCM in 2009 as a writer and subsequently became social media manager for the consultancy itself as well as for a number of BCM clients before moving to the president position.
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