By Jonathan & Erik Bernstein on May 27, 2015
28% of crises spread internationally within one hour Thanks to the Internet and digital communications, crises are no longer local events. Nearly two-third of crises cross international borders, and many become stories in a great number of countries. The below infographic, created by Freshfields Bruckhaus, chronicles a crisis’ journey across the globe, and the damage […]
By Jonathan & Erik Bernstein on May 22, 2015
This simple step is well worth the effort involved We all exist in the midst of a flurry of communications, with texts, emails, and social media being processed and prepared by the dozens at the low end and up into the several hundred per day in many cases. In the constant press for moving ever-faster […]
By Jonathan & Erik Bernstein on May 5, 2015
An infographic to help you determine the ideal response to negativity on the ‘net Every organization will face reputation threats these days, but how much it impacts yours will be determined by your reaction. While practice and training will help you determine the ideal response, the Chatterbox infographic below will give you a solid start: […]
By Jonathan & Erik Bernstein on April 25, 2015
Crashed site raises ire of Twitter users trying to purchase items from new collection Target’s refreshed its image and carved out a new niche for itself in today’s crowded market by collaborating with trendy designers to make it a cheap-chic destination. However, during the launch of its new Lilly Pulitzer collection, the retailer’s failure to […]
By Jonathan & Erik Bernstein on April 8, 2015
Connecting with your audience requires using the right tools for communication Knowing how your audience is communicating and what tools they’re using is critical to crisis communications, making this infographic from the European Commission a must-see. ——————————- For more resources, see the Free Management Library topic: Crisis Management ——————————- [Jonathan Bernstein is president of Bernstein […]
By Jonathan & Erik Bernstein on April 7, 2015
Playing ostrich is not a reputation management strategy Seeing the mistakes of their peers in nationwide headlines has many scared to engage in public Internet use at all. Problem is, avoiding that altogether is just another way to create issues for yourself. Ahh, we can hear you now…“But if I don’t create social media profiles […]
By Jonathan & Erik Bernstein on March 31, 2015
Even “private” and “temporary” messages can come back to haunt you Everyone knows Snapchat images are supposed to vanish after a set time period, but since the app’s release many have found out (through painful experience) that isn’t always the case. Well, you can add newly appointed Royal Bank of Scotland chairman Rory Cullinan to […]
By Jonathan & Erik Bernstein on March 31, 2015
Crisis management lessons learned painfully by The Daily Show’s new host Comedian Trevor Noah has some massive shoes to fill as Jon Stewart’s replacement on The Daily Show. Noah was bound to face criticism purely because Stewart was so beloved, but thanks to the Internet and social media in particular he’s being taken to task […]
By Jonathan & Erik Bernstein on February 20, 2015
[Editor’s note: We welcome another insightful guest post from Issue Outcomes’ Tony Jaques as he shares some perspective on the flood of “outrage” we see on a near-daily basis.] Much ado about nothing? Social media has proved a powerful tool for raising legitimate issues onto the public agenda. But it has also facilitated a flood […]
By Jonathan & Erik Bernstein on January 31, 2015
Learning from the case of the delivery driver and the auto dealership These days, it’s pretty safe to assume you’re always on camera. Whether it’s a cell phone, spy cams that can appear to be just about anything, or, as in this case, a plain old security camera, someone’s watching. When pizza delivery guy Jarrid […]
Jonathan L. Bernstein, founder and Chairman of Bernstein Crisis Management, Inc. has more than 25 years of experience in all aspects of crisis management – crisis response, vulnerability assessment, planning, training and simulations.[Read more ...]
Erik Bernstein is president of Bernstein Crisis Management. Erik started with BCM in 2009 as a writer and subsequently became social media manager for the consultancy itself as well as for a number of BCM clients before moving to the president position.
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