Angry Customers Will Cost You

While we are editorial independent and recommend the best products through an independent review process, we may receive compensation if you click on links to partners we recommend.
Sections of this topic

    Don’t take unnecessary damage due to flaws in customer service

    Whether you’re looking at customer service from the perspective of a business owner, customer, or crisis management consultant, it’s clear that providing quality service is important. Especially in a time where it’s just as easy – and often easier – to order something from home with no human interaction at all, how your customers are treated makes a massive difference. We all know that angry customers will take to review sites at the drop of a hat, but what are some other consequences of shoppers being upset with their treatment at the hands of your brand? This Better Business Bureau infographic explains:

    [Click image to enlarge]

    angry customers infographic

    ——————————-
    For more resources, see the Free Management Library topic: Crisis Management
    ——————————-

    [Jonathan Bernstein is president of Bernstein Crisis Management, Inc., an international crisis management consultancy, author of Manager’s Guide to Crisis Management and Keeping the Wolves at Bay – Media Training. Erik Bernstein is vice president for the firm, and also editor of its newsletter, Crisis Manager]