For years the impact of online reviews was somewhat nebulous, making it difficult to convince the folks holding the purse strings to make controlling them a priority. Now that we have stats like the ones found in this infographic from ColumnFive and Milo.com you have a lot more ammunition for your argument that now is the time to get your online reputation in order.
Jonathan L. Bernstein, founder and Chairman of Bernstein Crisis Management, Inc. has more than 25 years of experience in all aspects of crisis management – crisis response, vulnerability assessment, planning, training and simulations.[Read more ...]
Erik Bernstein is president of Bernstein Crisis Management. Erik started with BCM in 2009 as a writer and subsequently became social media manager for the consultancy itself as well as for a number of BCM clients before moving to the president position.
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