Social Media Makes a Powerful Crisis Management Tool

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    Infographic shows just how vital a firm grasp of social media is for crisis management

    Social media has become THE go-to tool for crisis management of all kinds, from smoothing out boardroom fiascoes to disaster relief. We came across a great infographic, from the experts at, that shows how social media has been used for crisis management in the midst of several types of situations:

    Social Media as Crisis Management tool infographic

    For more resources, see the Free Management Library topic: Crisis Management

    [Jonathan Bernstein is president of Bernstein Crisis Management, Inc., an international crisis management consultancy, author of Manager’s Guide to Crisis Management and Keeping the Wolves at Bay – Media Training. Erik Bernstein is Social Media Manager for the firm, and also editor of its newsletter, Crisis Manager]