By Norm Schultz on June 20, 2011
Most leaders underestimate the importance of their ability, willingness, and visibility in communicating about change efforts. You can reinforce and support your people as they move through the change by avoiding these common mistakes, and by taking proactive steps to help lead the way.
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By Norm Schultz on June 12, 2011
Surprise! Your organization is experiencing a major change…again. It’s a new process…or a merger…or reorganization…or a new product launch…or a new customer…OK, you get the picture. Just about the time you begin to feel comfortable with the last major change, here comes another one. It’s a sign of the times. In this series, we will […]
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By Gail Zack Anderson on June 2, 2011
Over time, as I heard and experienced similar audience behaviors, I developed and shared the Intervention Escalator, a reminder to start with more subtle interventions, and move toward more extreme responses only as needed. The hope was that presenters could use subtle but active interventions to maintain harmony in meetings, presentations, or training sessions without relying on extreme or unilateral methods.
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By Gail Zack Anderson on May 12, 2011
Recently I attended a speech given by a brilliant but soft-spoken philosopher and author. Even though he had a gentle, thoughtful way of speaking, and a serious topic, he managed to connect well with the audience, and got some great chuckles with his stories and his subtle humor. It started me thinking again about how […]
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By Gail Zack Anderson on April 26, 2011
Today we don’t use the phone just for conversations or to set up meetings; we use it to have the meetings. Has the art of the telephone been lost? Or do we just take it for granted? Here is a checklist of best practices and a few no-nos to keep in mind next time you are doing business over the phone.
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By Gail Zack Anderson on April 18, 2011
Some of us are really good at giving positive feedback. Others are really good at giving negative feedback. Not many seem skilled in providing both, what I call balanced feedback. Let’s take a look at what can happen when you give feedback, either too positive or too negative, and what happens when you give balanced feedback.
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By Gail Zack Anderson on April 13, 2011
People these days seem to be impatient, stressed and constantly rushed. As a result of poor listening, we make mistakes, we forget what was said, or we miss nuances in the conversation. We owe it to ourselves and all those we care about at home and at work, to slow down, pay attention, and do the hard but rewarding work of listening.
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By Gail Zack Anderson on April 7, 2011
You’ve been there. I sure have. Sometimes meetings and training sessions seem to drag because you can’t get a good discussion going. Other times, people start talking and can’t seem to stop, or arguments and conflicts devour precious time. In order to facilitate effectively, you need to know both how to get a group started, […]
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By Gail Zack Anderson on March 29, 2011
Are you able to speak clearly and with impact and authority, even when the stakes are high? These tips will help you build the habits and skills that you need to communicate verbally with poise and power.
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By Gail Zack Anderson on March 22, 2011
It might be a performance review, an interview, or an informal capability discussion. It could be a sales presentation or a meeting. Or a problem-solution discussion of any kind. Whatever it is, it calls on you to bring your best in order to make the communication a success. Here are 7 tips to help you organize and prepare for an important discussion.
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Gail Zack Anderson, President of Applause, Inc., has nearly 20 years experience in training and coaching. She
provides individual presentation coaching, and leads effective presentation workshops and effective trainer workshops.
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Theresa Pojuner is a Documentation Specialist with over 20 years of writing experience and is skilled in many areas of documentation, for example, Style Guides, Training Manuals and Test Cases, wth a specialty n Technical Writing and Procedures.
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