By Theresa Pojuner on August 24, 2011
The Requirements document has been completed and approved. The next step in getting the product built according to the client’s wishes will be to create a Technical Specifications document to communicate all the technical information gathered from meetings. The document will contain detailed technical instructions and information for the development team (Developers, Engineers, Architects, and […]
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By Gail Zack Anderson on August 19, 2011
Skilled presenters have a sense of ease about them. You see it on their faces, in their gestures and body language, and hear it in their voices. Here is a list of the most important delivery skills to master. 1. Stand tall from the ribcage; this looks confident–strong yet relaxed. Keep your head straight but […]
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By Theresa Pojuner on August 8, 2011
What is going to happen after all meetings have been completed for a project proposal? How will it all be documented? One of the most important documents that a Technical Writer will create at the onset of a project is the Requirements document. It is basically an agreement which ensures that the client and the […]
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By Gail Zack Anderson on August 1, 2011
Ever hear the phrase; you can’t NOT communicate? I think it’s true, because even when you aren’t speaking, your body language is. Effective communicators pay attention to what their body language is saying. Why? If there is dissimilarity between what you are saying and how you are saying it, your message may be misunderstood. Let’s […]
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By Theresa Pojuner on July 26, 2011
Communicating on the Internet is equivalent to having a face-to-face conversation with someone, except that your dialogue takes place over a network. Emailing, chatting, texting, tweeting, etc., has become a popular form of communication. You can have a conversation with anyone from anywhere and get up-to-date information on what is happening when and where at […]
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By Gail Zack Anderson on July 21, 2011
We all know we probably could do a better job of listening. But have we really thought about what benefits could accrue to us and our relationships when we really listen?
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By Theresa Pojuner on July 14, 2011
A Technical Writer creates and compiles a range of documents. This is especially true when the product involves multiple divisions, departments, or projects. By working across these multiple channels all knowledge gained will be incorporated within several documents. Product specifications, deployment manuals, instructional material, operational manuals, forms manuals, brochures, etc., may need to be written. […]
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By Theresa Pojuner on July 11, 2011
Communicating on the Internet allows you to be part of a community and along with that stems network etiquette rules. Corresponding, writing, or having a conversation on the Internet is no different from having a face-to-face conversation with someone, except that your dialogue takes place over a network. Because a conversation takes place over a […]
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By Norm Schultz on June 30, 2011
Part 3: For Organizations You have probably heard that you should have a communication strategy in place for major change. But what does that look like, who is involved, and how do you do it? Timing is also a very important factor. For example, when two major airlines merge – it is kind of hard […]
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By Theresa Pojuner on June 28, 2011
In today’s world, a Technical Writer wears many hats and possesses many traits. A Technical Writer will wear hats as an Interviewer, Researcher, Analyst, Editor, and Tester, just to mention a few. The one trait they all have in common is that they must be extremely detailed. The Technical Writer has to be a detail-oriented […]
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Gail Zack Anderson, President of Applause, Inc., has nearly 20 years experience in training and coaching. She
provides individual presentation coaching, and leads effective presentation workshops and effective trainer workshops.
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Theresa Pojuner is a Documentation Specialist with over 20 years of writing experience and is skilled in many areas of documentation, for example, Style Guides, Training Manuals and Test Cases, wth a specialty n Technical Writing and Procedures.
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