By Theresa Pojuner on May 28, 2013
How do you handle change? Changes are not predictable. What happens when changes occur on a project and you have just been notified at the last minute that documents have to be revised, revamped, and need to be transformed to have a different format? Panic sets in. What happened to the change request process? Why […]
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By Gail Zack Anderson on May 22, 2013
A client told me recently how he begins preparing for a future presentation. “When I know I am going to give a presentation in the future,” he says, “I place a yellow pad on my desk, right where I see it every day. Whenever I have an idea, or come across a piece of information […]
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By Theresa Pojuner on May 14, 2013
Question – Is the document clear and concise? – How do you know? Has it been written for your target audience? Most importantly, is all the information correct? We can write and write, but when do we stop and how much is enough? Here are some checks to ensure that you’ve written and checked all […]
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By Gail Zack Anderson on May 7, 2013
A few weeks ago I had the opportunity to work with a terrific, bright group of administrators in a law firm. Most of them don’t deliver presentations often, but they are instrumental in helping create them for others in the firm, and they wanted to be better at both creating and delivering presentations. As we […]
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By Theresa Pojuner on April 30, 2013
We’ve all faced similar problems where we can’t get answers to questions we have for a project. What do we do when it comes to road blocks? One solution is to gather your knowledge base and hold a meeting and communicate to all project members and stakeholders that you have hit a wall. But prior […]
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By Gail Zack Anderson on April 23, 2013
A few weeks ago I received a voice message from a client, asking to talk to me right away. I dropped what I was doing and as I returned the call I prepared myself for the worst. Was she cancelling a session? All our scheduled sessions? But then I thought, maybe she is adding new […]
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By Theresa Pojuner on April 17, 2013
There are many answers to the question on how and where to place text for images, figures, snapshots, etc. Should text be embedded or placed below, beside, above, or to the left or right of the image. It depends. For simplicity, let’s use the word ‘diagram’ to represent images, figures, snapshots, pictures, charts, etc., in […]
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By Gail Zack Anderson on April 8, 2013
Years ago when I was in the recruiting or “headhunting” business I had a colleague who used to swear his candidate was “perfect” for the client’s position. When the client raised an objection or two, my colleague would then swear he had another candidate, who was “even more perfect.” Call it sick humor, but the […]
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By Theresa Pojuner on April 3, 2013
Are Technical Communicators/Writers more right-brain or left-brain thinkers? In a previous post about a technical writers soft skills (http://managementhelp.org/blogs/communications/2013/03/05/soft-skills-of-a-technical-writer/) , I defined the soft skills of technical writers as being made up of communication, emotion, concentration, and common sense. ……’ It is being able to see and interpret the whole picture and to translate it […]
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By Gail Zack Anderson on March 25, 2013
It can happen to anyone. You’re running late because you took one more call before you left for your meeting. Now traffic is heavy. The parking lot is full. The elevator stops on each floor. All these little things add up to one fact: you are going to be late. Here are three true stories […]
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Gail Zack Anderson, President of Applause, Inc., has nearly 20 years experience in training and coaching. She
provides individual presentation coaching, and leads effective presentation workshops and effective trainer workshops.
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Theresa Pojuner is a Documentation Specialist with over 20 years of writing experience and is skilled in many areas of documentation, for example, Style Guides, Training Manuals and Test Cases, wth a specialty n Technical Writing and Procedures.
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