By Theresa Pojuner on October 31, 2013
You are gathering notes at a meeting for a group of documents that need to be produced. Are you listening to the individuals as they speak? Are you really hearing what they are saying? Not only that, are you writing down what they are saying? What is the meaning behind what they are saying? Are […]
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By Gail Zack Anderson on October 22, 2013
As speakers we always want to come across as confident, knowledgeable, and well…powerful. But as we all know, too much of a good thing can be a problem. I think absolute power in speaking can be very intimidating. If we intimidate, we don’t influence people to do anything except fear us. On the other hand, […]
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By Theresa Pojuner on October 15, 2013
You are at a meeting to help set up a project plan for a new undertaking. You have been asked to estimate the time needed for your documentation role in this particular project. How will you know how long it will take to complete the writing project? You could have researched before the meeting and […]
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By Gail Zack Anderson on October 7, 2013
You are in the middle of a client meeting, presenting information that your client has asked for. As you progress through the material, she periodically stops you to ask for clarification or more details. You respond and move on to the next point. It’s going pretty well. Then, suddenly you notice the time. Yikes! It […]
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By Theresa Pojuner on October 2, 2013
What do you do when you are working in a chaotic organization and there are no guidelines and no procedures nor processes to follow, and you have been assigned to create documents. What is the first thing that you do? Research, research, research….find out: if any coherent software development life cycle exists; what is the […]
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By Gail Zack Anderson on September 24, 2013
Maybe you have always dreaded public speaking. Maybe you have convinced yourself you are no good at it, and never will be. Maybe you have resigned yourself to suffering through a series of painful speaking experiences. Let’s stop right there. Because it doesn’t have to be that way. You can get better, maybe much better. […]
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By Theresa Pojuner on September 19, 2013
Your knowledge stars or SMEs (Subject Matter Experts) are your most important assets when it comes to getting the information you need to fulfill your requirements documents or any other documents that are being written. They will supply you with all the information needed to understand the product or processes, and teach you to be […]
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By Gail Zack Anderson on September 9, 2013
How are your presentations looking these days? Even the informal, across the table presentations can have an impact on how you are perceived and how well you are able to influence others. Here is a brush-up you can use to be sure your presentations are “in the pink.” Check to be sure you and your […]
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By Theresa Pojuner on September 8, 2013
Not knowing your audience and stakeholders – not knowing your audience could mean not only presenting unnecessary and non-essential information, but possibly also presenting it in a manner that the audience does not understand. If a document presents unfamiliar or foreign terms to the audience, then the material is not helpful nor constructive. Ignoring your […]
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By Theresa Pojuner on August 22, 2013
Writing status or progress reports are not fun, but are a necessity. It’s like going to the doctor for a checkup – it’s not fun to go, but it’s a must-do necessity to see if you are well or not. Status reports are a way of communicating to the managers, clients, and stakeholders the state […]
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Gail Zack Anderson, President of Applause, Inc., has nearly 20 years experience in training and coaching. She
provides individual presentation coaching, and leads effective presentation workshops and effective trainer workshops.
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Theresa Pojuner is a Documentation Specialist with over 20 years of writing experience and is skilled in many areas of documentation, for example, Style Guides, Training Manuals and Test Cases, wth a specialty n Technical Writing and Procedures.
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