By Theresa Pojuner on March 19, 2014
The Technical Writer is forever growing in status and popularity. They have now emerged as Content Writers, Managers, Web Content Writers, and Web Managers. But the basic ideals and requirements are still the same. They are knowledgeable in their fields (manufacturing, pharmacy, education, development, business, etc.) and they know how to write – clearly and […]
[ Read More → ]
By Gail Zack Anderson on March 12, 2014
You have to terminate a project. You have to tell a job candidate she didn’t get the job. You have to tell your boss—or a client—you are unable to take on a new initiative. Whew! These may not be crucial conversations, but if they leave you feeling uncomfortable or if they place stress on key relationships, […]
[ Read More → ]
By Theresa Pojuner on March 5, 2014
Planning can mean anticipating, preparing, and being able to predict or forecast possible events. It’s being able to schedule ahead. Some people set up blocks of time for work and availability and move them around to be able to handle situations. But how do you plan ahead for documentation projects? Here are some suggestions: If […]
[ Read More → ]
By Gail Zack Anderson on February 24, 2014
Mary got nervous every time her manager started a conversation with her. She was worried she would forget some critical piece of information. That anxiety interfered with her ability to focus and remember what was said. As a result, she tried to write down everything that was said during every conversation. Since we speak much […]
[ Read More → ]
By Theresa Pojuner on February 20, 2014
You have inherited a document that no one is happy with. How do you find out not only what is wrong with it, but also how it should be changed to satisfy everyone? Revising documents require excellent communications skills. You need to also think about: What questions should be asked and who should be approached […]
[ Read More → ]
By Gail Zack Anderson on February 10, 2014
John was a great manager, good at his job and easy to get along with. But every now and then, he had days when his patience was thin, and he seemed distracted. His team knew when he was having a bad day, even before interacting with him. How did they know? Chances are, they noticed […]
[ Read More → ]
By Theresa Pojuner on February 7, 2014
Is there such a thing as being able to minimize documentation? There is if you are creating reference sheets or so-called cheat sheets. These are quick reference guides. They are especially useful for referencing material such as scripts, codes, or shortcuts within science, games, writing, etc. They exist for any topic or any field. They […]
[ Read More → ]
By Gail Zack Anderson on January 27, 2014
Whether you are presenting or training, long lectures can be a drag. To engage your audience, to add life to your presentations, and to increase recall, consider these ways to get information across without lecturing. Demonstration. Show, don’t tell, or show and tell. Bring in the item you are discussing and pass it around. Have […]
[ Read More → ]
By Theresa Pojuner on January 22, 2014
Technical Writers wear many hats (traits Interviewer, Researcher, Analyst, Editor, Tester, etc.) and possess many interpersonal qualities. Usually, technical writers have some familiarity with their industry terminology because they either have been educated in the industry, or they have had prior experience in the field. For recent graduates and those in transition, how do you […]
[ Read More → ]
By Gail Zack Anderson on January 14, 2014
Tired of the same old-same old training session or presentation? If you are, you can bet your audience will be too. So start thinking creatively about ways to change it up, break it up and shake it up…for your benefit and that of your audience. Here are a few ideas just to get you started. […]
[ Read More → ]
Gail Zack Anderson, President of Applause, Inc., has nearly 20 years experience in training and coaching. She
provides individual presentation coaching, and leads effective presentation workshops and effective trainer workshops.
[Read more ...]
Theresa Pojuner is a Documentation Specialist with over 20 years of writing experience and is skilled in many areas of documentation, for example, Style Guides, Training Manuals and Test Cases, wth a specialty n Technical Writing and Procedures.
[Read more ...]