By Gail Zack Anderson on May 7, 2013
A few weeks ago I had the opportunity to work with a terrific, bright group of administrators in a law firm. Most of them don’t deliver presentations often, but they are instrumental in helping create them for others in the firm, and they wanted to be better at both creating and delivering presentations. As we […]
By Gail Zack Anderson on February 25, 2013
There he stood, looking steadily at his slides projected on the screen. He stood like that for more than ten minutes, talking to the slides, totally disconnected from his audience. His slides were fine, but his delivery was not working. When you present with slides (and that probably means frequently) try following these guidelines to […]
By Gail Zack Anderson on February 11, 2013
I know, I know, everyone else in your organization creates bullet pointed slides, complete with facts and numbers, or long lists of actions, reasons or steps. So why shouldn’t you? Well, one reason is that most of us will end up reading each bullet. Good, bad or indifferent, if it is on the slide we […]
By Theresa Pojuner on February 5, 2013
Wireframes allow developers, designers, trainers, managers, marketers, etc. to communicate and transfer knowledge to different types of audiences through the use of diagrams, images, models illustrations, or drawings. They exist in the form of screen shot, diagramming, and modeling applications. A few of these features are already included within existing applications. These suites of tools […]
By Gail Zack Anderson on January 2, 2013
How far have you come on this journey? Are you “there” yet? Sometimes it is hard to see our progress, especially when we are making small changes, changing habits and fine-tuning our existing skills. Maybe it would be helpful for you to go back and see where you were when you started. Were you really […]
By Theresa Pojuner on November 27, 2012
How much is too much? How do we know how to present a technical document?- Whether it is written for projects, systems, communication, procedures, applications, prototypes, education, training, user guide, specifications, or updates, etc., how do we know how to design the material for the target audience? There may already be a style guide, but […]
By Theresa Pojuner on November 1, 2012
This is the second part of the post ‘Getting To Know Your Technical Writing Department’. We have read what questions need to be asked regarding Projects, Writing, and Collaboration. Now we need to see how documents are reviewed, stored, what tools are used to produce the documentation, how the works are distributed and how we […]
By Theresa Pojuner on September 18, 2012
In the previous post, I talked about focusing on some of the more fundamental and helpful components of a document (charts, figures, images, flowcharts, pictures) and their usage. My next favorite tool along this line of usage is the application of tables. Using tables for simplifying the presentation of data provides a comprehensive arrangement of […]
By Theresa Pojuner on September 3, 2012
One of the most essential components of a document is charts. As Technical Writers, we always write concisely, and clearly, but there will be times, when we need the assistance of charts to communicate what was written. Whether it’s for qualitative or quantitative explanations we sometimes need charts to truly present the whole picture. There […]
By Theresa Pojuner on August 18, 2012
As a Technical Writer, we cannot forget about writing for the Call Center teams who have to answer to clients, buyers, or users of a product or application. They have to be patient, understanding, knowledgeable, and diplomatic. To assist them, the Technical Writer has to be able to create the materials needed by them. Training […]
Gail Zack Anderson, President of Applause, Inc., has nearly 20 years experience in training and coaching. She
provides individual presentation coaching, and leads effective presentation workshops and effective trainer workshops.
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Theresa Pojuner is a Documentation Specialist with over 20 years of writing experience and is skilled in many areas of documentation, for example, Style Guides, Training Manuals and Test Cases, wth a specialty n Technical Writing and Procedures.
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