By Gail Zack Anderson on July 5, 2016
How much time do you spend each day communicating person to person? You may be solving a problem with a customer, leading your team on a project, holding a meeting, or discussing performance issues. I bet this is a huge part of your workday. Yet most of us give very little attention to what kind […]
By Gail Zack Anderson on June 1, 2015
Have you ever walked into a meeting or joined in on a phone conference that went the wrong direction? Maybe it could have gone better with just a little pre-planning, specifically to set your intentions for that particular communication transaction. The power of setting your intentions before communicating is that it helps you to focus […]
By Gail Zack Anderson on April 6, 2015
Whether you are training, leading a meeting, or giving a formal presentation, effective speaking is more than just “telling.” It is also about making sure your listeners get the message you intend. To be sure your listeners understand and remember what you have said, select from these strategies, depending on the situation and your comfort […]
By Gail Zack Anderson on October 6, 2014
Listening is a huge part of our daily life, both at work and at home. How good a listener are you–really? Because we rarely if ever give it any special attention, we might not be as good at listening as we would like to think we are! Here are some pointers that can help you […]
By Gail Zack Anderson on March 12, 2014
You have to terminate a project. You have to tell a job candidate she didn’t get the job. You have to tell your boss—or a client—you are unable to take on a new initiative. Whew! These may not be crucial conversations, but if they leave you feeling uncomfortable or if they place stress on key relationships, […]
By Gail Zack Anderson on February 24, 2014
Mary got nervous every time her manager started a conversation with her. She was worried she would forget some critical piece of information. That anxiety interfered with her ability to focus and remember what was said. As a result, she tried to write down everything that was said during every conversation. Since we speak much […]
By Gail Zack Anderson on December 4, 2013
A few years ago I worked with an individual who came to me because she seemed to have trouble listening to her boss. As we spoke, it turned out she was anxious about remembering everything he said, and so she would furiously write copious notes as he spoke. But the anxiety and the distraction of […]
By Gail Zack Anderson on January 2, 2013
How far have you come on this journey? Are you “there” yet? Sometimes it is hard to see our progress, especially when we are making small changes, changing habits and fine-tuning our existing skills. Maybe it would be helpful for you to go back and see where you were when you started. Were you really […]
By Gail Zack Anderson on October 13, 2011
Recently I worked with a wonderful group of professionals, each wanting to be a better speaker. Some wanted to feel more comfortable, to turn nervous anxiety into power. Some wanted to be able to speak more fluently, releasing themselves from relying on notes and slides. And some wanted to break bad habits; notably, the habit […]
By Gail Zack Anderson on April 18, 2011
Some of us are really good at giving positive feedback. Others are really good at giving negative feedback. Not many seem skilled in providing both, what I call balanced feedback. Let’s take a look at what can happen when you give feedback, either too positive or too negative, and what happens when you give balanced feedback.
Gail Zack Anderson, President of Applause, Inc., has nearly 20 years experience in training and coaching. She
provides individual presentation coaching, and leads effective presentation workshops and effective trainer workshops.
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Theresa Pojuner is a Documentation Specialist with over 20 years of writing experience and is skilled in many areas of documentation, for example, Style Guides, Training Manuals and Test Cases, wth a specialty n Technical Writing and Procedures.
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