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Five Keys to Effective Communication

Five Keys to Effective Communication

How much time do you spend each day communicating person to person? You may be solving a problem with a customer, leading your team on a project, holding a meeting, or discussing performance issues. I bet this is a huge part of your workday. Yet most of us give very little attention to what kind […]

Set your Intentions for Effective Communication

Set your Intentions for Effective Communication

Have you ever walked into a meeting or joined in on a phone conference that went the wrong direction? Maybe it could have gone better with just a little pre-planning, specifically to set your intentions for that particular communication transaction. The power of setting your intentions before communicating is that it helps you to focus […]

How to be Sure Your Listeners are “Getting it”

How to be Sure Your Listeners are “Getting it”

Whether you are training, leading a meeting, or giving a formal presentation, effective speaking is more than just “telling.” It is also about making sure your listeners get the message you intend. To be sure your listeners understand and remember what you have said, select from these strategies, depending on the situation and your comfort […]

Golden Rules for Great Listening

Listening is a huge part of our daily life, both at work and at home. How good a listener are you–really? Because we rarely if ever give it any special attention, we might not be as good at listening as we would like to think we are! Here are some pointers that can help you […]

How to ACE an Unpleasant Discussion

How to ACE an Unpleasant Discussion

You have to terminate a project. You have to tell a job candidate she didn’t get the job. You have to tell your boss—or a client—you are unable to take on a new initiative. Whew! These may not be crucial conversations, but if they leave you feeling uncomfortable or if they place stress on key relationships, […]

Listen Up, 4 Surprising Ways to be a Better Listener

Listen Up, 4 Surprising Ways to be a Better Listener

Mary got nervous every time her manager started a conversation with her. She was worried she would forget some critical piece of information. That anxiety interfered with her ability to focus and remember what was said.  As a result, she tried to write down everything that was said during every conversation. Since we speak much […]

Listen up: Take this Listening Quiz

Listen up: Take this Listening Quiz

A few years ago I worked with an individual who came to me because she seemed to have trouble listening to her boss. As we spoke, it turned out she was anxious about remembering everything he said, and so she would furiously write copious notes as he spoke. But the anxiety and the distraction of […]

X is for neXt steps toward eXcellence

X is for neXt steps toward eXcellence

How far have you come on this journey? Are you “there” yet? Sometimes it is hard to see our progress, especially when we are making small changes, changing habits and fine-tuning our existing skills. Maybe it would be helpful for you to go back and see where you were when you started. Were you really […]

Become an UM Fighter! How to Get Rid of Filler Words

Recently I worked with a wonderful group of professionals, each wanting to be a better speaker. Some wanted to feel more comfortable, to turn nervous anxiety into power. Some wanted to be able to speak more fluently, releasing themselves from relying on notes and slides. And some wanted to break bad habits; notably, the habit […]

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